Availity
Hi, I’m
Vakayla Woodbury
Patient Access Representative / Customer Service
Navarre,FL
"Do you see someone skilled in their work? They will serve before kings; They will not serve before officials of low rank"
Proverbs 22:29
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. As a Customer Service professional I have experience in emergency room operations and patient registration/ access. Known for effectively managing high-pressure situations and ensuring seamless patient admissions. Strong collaborator focused on teamwork and adaptable to changing demands, with expertise in patient interaction and rapport building skills. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks with little to no supervision.
Overview
11
years of professional experience
Work History
R1 RCM Inc.
Emergency Room Registrar
05.2024 - Current
Job overview
- Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
- Utilized electronic health records systems for accurate documentation and data entry, minimizing errors and improving patient record management.
- Increased patient satisfaction scores with a compassionate approach, actively listening to concerns, and addressing inquiries in a timely manner.
- Performed various administrative tasks by filing, copying and faxing documents.
- Streamlined registration processes for improved efficiency and reduced wait times.
Childcare Network 151
Lead Preschool Teacher
09.2019 - 05.2024
Job overview
- Established strong relationships with parents through regular communication regarding their child's progress, fostering increased parental involvement in the educational process.
- Conducted regular parent-teacher conferences to discuss student progress and areas of improvement, encouraging a collaborative approach to education.
- Collaborated with fellow teachers to develop curriculum and share best practices, improving overall classroom effectiveness.
- Attended professional development workshops regularly, staying up-to-date with current early childhood education trends and techniques for enhanced instruction quality.
- Assisted and supervised any where from 6-25 children at a time through entire school day.
Felix's Restaurant & Oyster Bar
Head Hostess/Restaurant Server
03.2021 - 10.2021
Job overview
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
- Supported needs of 50- person wait staff who attended to specific needs of countless customers daily for fine dining restaurant with social relevancy and intentionality.
Windjammers on the Pier
Head Hostess/Restaurant Server
02.2020 - 03.2021
Job overview
- Oversaw the dining room layout and table settings, ensuring compliance with restaurant standards and aesthetics.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
- Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
- Contributed to a positive workplace culture by maintaining a professional demeanor and fostering open communication among team members.
- Served as a liaison between guests and management in addressing concerns or special requests in realtime.
- Supported needs of 30- person wait staff who attended to specific needs of countless customers daily for family-oriented restaurant with social relevancy and individuality.
- Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Duck Duck Kids
Childcare Provider
02.2018 - 09.2019
Job overview
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Customized educational plans based on individual strengths, interests, and developmental goals of each child under care.
- Continuously updated professional knowledge by attending training workshops, seminars, and conferences to stay current on best practices in childcare.
- Improved operational efficiency, introducing digital tools for attendance and activity tracking.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
Double USAF Employed Family
Personal Nanny
07.2017 - 02.2018
Job overview
- Ensured safety of children in various settings, including at home, during transportation, and on outings.
- Created fun learning opportunities through interactive games and hands-on experiences, fostering intellectual curiosity in children.
- Developed strong relationships with family, providing support and guidance through various stages of their children's lives.
- Assisted in the coordination and management of family schedules, ensuring timely arrival at events, school and appointments while prioritizing the best interests of both children's lives.
- Multitasked various activities with two children in two different age groups to while maintaining age-appropriate tasks and activities.
Hurlburt Field Air Force Base
Preschool Teacher's Assistant
03.2015 - 07.2017
Job overview
- Supervised children during in-classroom activities and on playground.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Engaged and entertained children through recreational and educational activities.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Supported multiple teachers need while floating through over 30 classrooms including 3 rooms specializing in 3 different age ranges of infants.
Castle Hill Academy
Preschool Teacher
02.2014 - 01.2015
Job overview
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Cared for a classroom of infants aged 0-11months. A full classroom with 2 teachers maxed out at 8 infants. Although we did run at half capacity at times with 1 teacher and 4 Infants.
Education
Fort White High SchoolFort White, FL
High School Diploma
05.2014
Skills
- Data entry
- Customer service & relations
- Problem resolution
- Data collection
- Computer proficiency
- Microsoft Office
- Account updating
- Availity
- Insurance Verifications and Authorizations
- SPOT
- HIPAA compliance
- Electronic health records
- Patient registration
- Documentation and recordkeeping
Timeline
Emergency Room Registrar
R1 RCM Inc.
05.2024 - Current
Head Hostess/Restaurant Server
Felix's Restaurant & Oyster Bar
03.2021 - 10.2021
Head Hostess/Restaurant Server
Windjammers on the Pier
02.2020 - 03.2021
Lead Preschool Teacher
Childcare Network 151
09.2019 - 05.2024
Childcare Provider
Duck Duck Kids
02.2018 - 09.2019
Personal Nanny
Double USAF Employed Family
07.2017 - 02.2018
Preschool Teacher's Assistant
Hurlburt Field Air Force Base
03.2015 - 07.2017
Preschool Teacher
Castle Hill Academy
02.2014 - 01.2015
Fort White High School
High School Diploma
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Used SPOT, Availity, and a few other software's to verify numerous insurances.
- Currently hold FCCPC for childcare.
- Currently hold CDA for childcare.
Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkWork Location
RemoteOn-SiteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursPersonal development programsPaid time offWork from home optionHealthcare benefitsTeam Building / Company RetreatsCompany Culture4-day work week401k matchCertification
- CPR
- First Aid
- HIPPA Compliance
- FCCPC (Childcare certificate)
- CDA (Childcare Certificate)
Software
Spot
Entri
Cerner
Microsoft Office
Insurance Verification Portals (Medicaid, Tricare, United Healthcare,
Languages
English
Native or Bilingual
Spanish
Elementary
Interests
Music
Competitive singing ( or just plain karaoke)
Hiking
Going to the Beach
Reading
Traveling
Biblical Studies/ History
Time with family and friends
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