Vakesia Chapman
Augusta,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Personal Vehicle Driver
UPS
11.2022 - 01.2023
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Obtained signatures from customers upon delivery of goods.
- Followed all relevant traffic laws and safety regulations.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Drove safely in various weather and road conditions to avoid accidents.
Customer Service Representative
Sitel
04.2020 - 11.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved accounting, service and delivery concerns.
Customer Service Representative
Teleperformance
03.2018 - 04.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed timely and effective replacement of damaged or missing products.
- Investigated and resolved accounting, service and delivery concerns.
Education
Certificate of Diploma - Medical Billing And Coding
Institute of Medical And Business Careers
Erie, PA09.2022
High School Diploma -
Warren County High School
Warrenton, GA05.2010
Skills
- Adjusting Routes
- Account Penetration
- Equipment Monitoring
- Delivery Scheduling
- Logging Information
- Motor Vehicle Safety
- Reading Comprehension
- Passenger and Cargo Transport
- Sales and Marketing
- Loading and Unloading
- Scheduled Services
- Verbal and Written Communication
- Call Center Operations
- Professional Telephone Demeanor
- Order Fulfillment
- Technical Support
- Shipping Procedures Understanding
- Proofreading
- Critical Thinking
- Computer Proficiency
- Order Processing
- Customer Service
Timeline
Personal Vehicle Driver
UPS
11.2022 - 01.2023
Customer Service Representative
Sitel
04.2020 - 11.2022
Customer Service Representative
Teleperformance
03.2018 - 04.2020
Certificate of Diploma - Medical Billing And Coding
Institute of Medical And Business Careers
High School Diploma -
Warren County High School
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