Vakima Taylor
Macon,GA
Summary
Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Utility Customer Service Representative
Dominion Energy
01.2024 - Current
- Explain utility service standards and requirements to residential and commercial customers.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times of up to 30 calls per day.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Warehouse Associate/ Inbound Analytical Person
Amazon
10.2022 - Current
- Use scanners to read bar codes on products.
- Improved warehouse efficiency by streamlining inventory management processes.
- Reduced order processing time through effective organization and prioritization of tasks.
- Maintained safe working environment by adhering to safety protocols and guidelines.
- Troubleshoot and resolve problems that associates encounters with inventory; including printing ASIN labels, damaging out products, and adding expiration dates to food and health products.
- Resolve issues promptly.
- Use Excel to track problem-solve issues efficiently and accurately
- Consistently lifted materials weighing as much as 50 pounds
City Carrier Assistant
United States Postal Service
07.2023 - 11.2023
- Sort and organize mail and packages for delivery.
- Enhanced mail delivery efficiency by sorting and organizing mail according to established routes.
- Improved customer satisfaction by promptly responding to inquiries and addressing concerns related to postal services.
- Safely operated postal vehicles for transportation of mail between facilities, adhering to traffic laws and regulations.
- Managed high-volume mail deliveries during peak seasons, ensuring timely and accurate distribution to customers.
- Distributed mail on foot to residences and businesses, delivering to approximately 60 customers per shift
Healthcare Customer Service Representative
Conduent Business Solutions
11.2021 - 01.2023
- Answer incoming customer inquiries regarding coverage, benefits, and billing, and escalate issues to appropriate personnel.
- Enhanced customer satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Boosted customer retention by promptly handling complaints and providing appropriate solutions.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company's database.
- Delivered exceptional support during high call volume periods of up to 35 calls per day by maintaining composure and professionalism under pressure.
Trainer Specialist
Alliance Data
10.2020 - 12.2021
- Improved employee performance by designing and implementing effective training programs.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Developed customized training materials for various industries, ensuring relevance to target audience.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Trained and mentored 25 new personnel hired to fulfill various roles
Warehouse Associate/Learning Ambassador
Amazon
09.2019 - 10.2020
- Use scanners to read bar codes on products.
- Improved warehouse efficiency by streamlining inventory management processes.
- Reduced order processing time through effective organization and prioritization of tasks.
- Trained and mentored 8 new personnel hired to fulfill various roles
- Maintained safe working environment by adhering to safety protocols and guidelines.
- Assisted in training new hires, sharing best practices, and providing support for their integration into the team.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently lifted materials weighing as much as 50pounds
Front Office Assistant/ Dispute Clerk
Creditors Bureau Associates
06.2017 - 10.2018
- Processed billing disputes including unauthorized transaction reports and fraudulent usage of cards.
- Contacted customer if additional information is needed
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at front desk.
- Streamlined office operations for increased efficiency through effective organizational tasks such as filing, scheduling, and data entry.
- Developed procedures for handling sensitive information, maintaining confidentiality, and adhering to company policies.
- Reporting to management and performing administrative duties.
- Printing, pulling, and filing of Explanation of Benefits
- Posted payments and adjustments are accurately recorded in patient accounting system daily
- Answered telephone calls, as well as screening and forwarded calls and handled basic inquiries, and sorted incoming mail.
Education
Bachelor of Science - Business Management
Middle Georgia State University
Macon, GA01.2028
Bachelor of Science - Psychology
Middle Georgia State University
Macon, GA05.2020
High School Diploma -
Rutland High School
Macon, GA05.2015
Skills
- Data Analysis
- Administrative Support
- Payment Processing
- CRM Software
- Training Development
- Inventory Management
- Customer Relationship Management (CRM)
- Salesforcecom Implementation
- Training & Development
- Data Entry
- Call Documentation
- Report Generation
- Call Management
- Call Center Experience
- Account Management
Affiliations
- National Technical Honors Society
Timeline
Utility Customer Service Representative
Dominion Energy
01.2024 - Current
City Carrier Assistant
United States Postal Service
07.2023 - 11.2023
Warehouse Associate/ Inbound Analytical Person
Amazon
10.2022 - Current
Healthcare Customer Service Representative
Conduent Business Solutions
11.2021 - 01.2023
Trainer Specialist
Alliance Data
10.2020 - 12.2021
Warehouse Associate/Learning Ambassador
Amazon
09.2019 - 10.2020
Front Office Assistant/ Dispute Clerk
Creditors Bureau Associates
06.2017 - 10.2018
Bachelor of Science - Business Management
Middle Georgia State University
Bachelor of Science - Psychology
Middle Georgia State University
High School Diploma -
Rutland High School
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