Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Vakisha Rambus

West Point,MS

Summary

Experienced Optometric Tech with background preparing patient for appointment with optometrist to foster outstanding examination experience. Liaises with intake staff to welcome patients and promote smooth patient transitional flow from reception to exam. Thrives on helping others and participating in patient care to create pleasant and memorable optometry visits. Outgoing and friendly Optometric Tech experienced with various optometry equipment and reading patient charts to determine patient testing. Maintains schedule and patient flow while completing filing and phone work to facilitate office operations. Assists with frame styling and selling glasses and contact lenses to achieve revenue goals. Responsible Optometric Technician provides relationship-based eye care and outstanding customer service. Performs patient work ups, ancillary testing and orders and dispenses contact lenses to support optometrist and promote operational efficiency. Establishes priorities, works independently and proceeds with objectives without supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

22
years of professional experience

Work History

Troupe Family Optometry

Optometrist Assistant
10.2022 - Current

Job overview

  • Managed administrative duties with phone reception, appointment scheduling and payment processing.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Instructed patients on contact lens insertion and removal and lens care guidelines.
  • Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
  • Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
  • Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
  • Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
  • Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
  • Collaborated with optometry staff to reach individual and team goals.
  • Acquainted patients with procedures and explained purpose of testing to establish consent.
  • Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.

Monroe Regional Hospital

CNA/Health Unit Coordinator
12.2018 - 10.2022

Job overview

    • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
    • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
    • Communicated with patients, ensuring that medical information was kept private.
    • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
    • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
    • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
    • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
    • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
    • Discussed medical histories with patients in effort to provide most effective medical advice.
    • Ordered all pharmacy supplies and kept check on inventory levels.
    • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
    • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
    • Developed policies and procedures for effective pharmacy management.
    • Successfully negotiated client contract renewals to create increased revenue.
    • Collaborated with store manager to maintain daily operations.

Tecumseh Products Company LLC

Team Leader
09.2016 - 06.2020

Job overview

    • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
    • Supervised team members to confirm compliance with set procedures and quality requirements.
    • Worked with team to identify areas of improvement and devised solutions based on findings.
    • Built strong relationships with customers through positive attitude and attentive response.
    • Established open and professional relationships with team members to achieve quick resolutions for various issues.
    • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
    • Conducted training and mentored team members to promote productivity and commitment to friendly service.

ComForCare Health Care

CNA
03.2016 - 09.2018

Job overview

  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Toyota

Assembly Line Worker
08.2014 - 09.2017

Job overview

    • Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
    • Followed protocols to enhance protection and maintain safe work environment.
    • Assembled components with minimal supervision, exceeding expected project milestones.
    • Performed visual and functional inspection of components to determine quality and identify defects.

Tower Loan

Receptionist Assistant
01.2010 - 08.2014

Job overview

  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Organized electronic and hard copy filing systems for easy retrieval of documents and information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained order and cleanliness of reception area for professional and inviting atmosphere.

Navistar Defense

Assembly Line Worker
03.2006 - 11.2009

Job overview

  • Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
  • Followed protocols to enhance protection and maintain safe work environment.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Performed visual and functional inspection of components to determine quality and identify defects.

Walmart Supercenter

Customer Service Manager
03.2001 - 12.2006

Job overview

  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Followed through with client requests to resolve problems.
  • Kept accurate records to document customer service actions and discussions.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Researched and corrected customer concerns to promote company loyalty.

Education

East Mississippi Community College
Scooba, MS

Associate of Arts from Medical Insurance Billing And Coding
05.2005

University Overview

West Point High School
West Point, MS

High School Diploma
05.1999

University Overview

Skills

  • Active Listening
  • Routine Laboratory Testing
  • Examination Scheduling
  • Answering Questions
  • Patient History Documentation
  • Clerical Support
  • Equipment Disinfection
  • Insurance Verification
  • Clinical Procedures Consultation
  • Optical Measuring
  • Continuous Quality Improvement (CQI)
  • Functional Assessment
  • Auto-Refraction Tests
  • Work Order Preparations
  • Electronic Health Records Systems
  • Ultrasound Setup
  • Paperwork and Charting
  • Vitals Collection and Documentation
  • Dictation and Transcription
  • Detailed Instruction
  • OSHA Regulations
  • Clinical Support
  • Multi-Line Telephone System Operation
  • Compassionate Care
  • Preventive Maintenance
  • Explaining Procedures to Patients
  • X-Ray Processing
  • Patient Relations
  • Medication Administration
  • Caregiver Support
  • EHR Updating
  • Transportation Assistance
  • Corrective Actions
  • Patient Education
  • Patient Testing
  • Eye Examination
  • Complex Problem-Solving
  • Frame Adjustments
  • Critical Thinking
  • Patient Observation
  • Eyewear Advising
  • Office Supplies and Inventory
  • Accepted Practice Guidelines
  • Patient Photography
  • Glasses Repair
  • Exam Prep
  • Sterilize Instruments
  • Direct Supervision
  • Payment Collection
  • Completing Insurance Forms
  • Bookkeeping Support
  • Reading Comprehension
  • Paperwork Management
  • Remote Video Conferencing
  • Recording Vital Signs
  • Lab Specimens and Collections
  • Hospice and Palliative Care
  • Medical Histories and Vital Statistics
  • Business Correspondence
  • Administrative Assistance
  • Systems Quality Evaluations
  • Patient Discharge Consultation

Timeline

Optometrist Assistant
Troupe Family Optometry
10.2022 - Current
CNA/Health Unit Coordinator
Monroe Regional Hospital
12.2018 - 10.2022
Team Leader
Tecumseh Products Company LLC
09.2016 - 06.2020
CNA
ComForCare Health Care
03.2016 - 09.2018
Assembly Line Worker
Toyota
08.2014 - 09.2017
Receptionist Assistant
Tower Loan
01.2010 - 08.2014
Assembly Line Worker
Navistar Defense
03.2006 - 11.2009
Customer Service Manager
Walmart Supercenter
03.2001 - 12.2006
East Mississippi Community College
Associate of Arts from Medical Insurance Billing And Coding
West Point High School
High School Diploma
Vakisha Rambus