Val Bodden
San Antonio,TX
Summary
Accomplished Technical Onboarding Manager with a proven track record at Rackspace Technologies, enhancing customer onboarding processes and efficiency, most recently in Azure environments. Well versed in Scrum and Agile methodologies, with a knack for fostering strong client relationships and driving successful project implementations. Recognized for exceptional problem-solving skills and a results-driven approach, ensuring top-tier client satisfaction and retention.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Technical Onboarding Manager (Azure)
Rackspace Technologies
08.2018 - Current
- Providing a white glove service to customers going through the onboarding process.
- Project Managing the implementation and/or integration of a customer's public cloud environment into the Rackspace fabric
- Collaborating with different teams within Rackspace to deliver environments to customers and to Rackspace Support.
- Streamlined onboarding processes for increased efficiency for Managed Public Cloud customers with a focus in Azure.
- Conducting thorough needs assessments to identify gaps in existing onboarding resources, leading to improvements in wiki content and delivery methods.
- Trained other Onboarding teams on new processes that have implemented
- Serving as the Global SME for Azure Onboarding
Technical Onboarding Manager (FAWS)
Rackspace Technologies
07.2016 - 10.2018
- Participated in the creation of the onboarding experience for AWS customers
- Created wiki's and collaborated with various product an legal teams to set onboarding guidelines and goals
- Constantly reviewed AWS articles to stay up to date on technologies in preparation for customer discussions
- Held brown bags teaching non cloud rackers cloud features and services offered by Rackspace.
- Collaborated with Sales Teams to assist with speaking to customers on cloud onboarding and services
Strategic Account Manager
Rackspace Technologies
03.2013 - 06.2016
- Served as the primary point of contact for all account-related matters, building trust with key decision-makers.
- Managed a portfolio of key accounts, ensuring high levels of client satisfaction and retention.
- Developed customized strategies for each account, resulting in stronger partnerships and improved outcomes.
- Project managed the deployment of a customer's environment and collaborated with different team ensure a smooth onlining of services.
- Maintained a busy account base and was responsible for 10 of the top 20 Cloud Marquee customer.
- Work with customers to understand their business and expand their Rackspace portfolio
Account Manager
Rackspace Technologies
03.2011 - 02.2012
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Recognized as the team SME for public cloud and Rackconnect technology
Manager Assistant
Enterprise Rent-A-Car
10.2005 - 02.2011
- Managed branch operations at the Mercedes Benz of SA store.
- Generated income from sales of company product to meet monthly goals
- Marketed ERAC to various customers and business’ to increase fleet growth
- Surpassed corporate goals for quality of service scores.
Returns Service Representative
La Quinta Holdings Inc.
06.2004 - 09.2005
- Acted as a liaison between hotel management and customers
- Assisted customers with managing their accounts
- Retain customer satisfaction and business by solving any problems or concerns
- Fielded over 100 calls per day
F.E. Mechanical Engineer
M.I.T. Lincoln Labs/ U.S. Department of Defense
04.2001 - 06.2001
- Assisted on the research of airport antenna designs to withstand various climates
- Used software called Patran to generate 3D CAD models of Airport antennas
- Tested generated models against different climates with software called Nastran
- Assisted with tech support to the engineering floor
General Engineer
U.S. Department of Transportation
01.2000 - 01.2004
- Researched the quality of service of the architecture of all the airports in the U.S.
- Analyzed blueprints to create 3-D CAD models of selected airport areas
- Converted CAD models to charts and graphs for presentation of data to FAA
- Trained new employees on the usage of the software
Education
Bachelor of Computer Technology - Computer Engineering Technology
Northeastern University
Boston, MA06.2003
Skills
Power Point
Excel
Technical Documentation Creation
Trained in Scrum and Agile Methodologies
Customer Service
Project Management
Multitasking
Accomplishments
2012 Support Allstar Award
2021 Knight in Shining Armor Award
Recipient of 2 Sales spot bonus Awards
Certification
AWS Business Associate
AI Ready Badge
AI Business Badge
Timeline
Technical Onboarding Manager (Azure)
Rackspace Technologies
08.2018 - Current
Technical Onboarding Manager (FAWS)
Rackspace Technologies
07.2016 - 10.2018
Strategic Account Manager
Rackspace Technologies
03.2013 - 06.2016
Account Manager
Rackspace Technologies
03.2011 - 02.2012
Manager Assistant
Enterprise Rent-A-Car
10.2005 - 02.2011
Returns Service Representative
La Quinta Holdings Inc.
06.2004 - 09.2005
F.E. Mechanical Engineer
M.I.T. Lincoln Labs/ U.S. Department of Defense
04.2001 - 06.2001
General Engineer
U.S. Department of Transportation
01.2000 - 01.2004
Bachelor of Computer Technology - Computer Engineering Technology
Northeastern University
AWS Business Associate
AI Ready Badge
AI Business Badge
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