Val DeBolt
Northridge,CA - California
Summary
Driven Retail Manager with more than 30 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.
Overview
16
16
years of professional experience
Work History
Retail District Manager
DPI Specialty Foods West
Ontario, CA
06.2022 - Current
- Enhanced customer satisfaction by addressing concerns promptly and providing exceptional service.
- Managed inventory levels, ensuring optimal product availability for customers and reducing excess stock costs.
- Collaborated with store managers to set sales goals and identify areas of opportunity for growth.
- Recruited hired, and trained top-performing retail teams, enhancing overall district performance.
- Conducted regular store visits to evaluate compliance with company policies and procedures.
- Addressed employee performance issues proactively through coaching and constructive feedback sessions.
- Evaluated employee schedules to ensure appropriate staffing levels during peak hours and special events.
- Provided ongoing support for store managers in dealing with day-to-day challenges they faced while running their respective locations.
Grocery Manager/Asset Protection Manager
Ralphs Grocery
Los Angeles, CA
03.2012 - 06.2022
- Increased customer satisfaction by implementing efficient inventory management and product rotation systems.
- Streamlined store operations for more effective staff scheduling and task allocation.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
- Boosted employee morale by fostering a positive work environment and providing regular feedback.
- Managed vendor relationships to ensure timely deliveries and consistent product quality.
- Implemented loss prevention strategies, resulting in reduced shrinkage rates.
- Conducted regular performance evaluations to identify areas for improvement within the team.
- Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
- Maintained up-to-date knowledge of industry trends, products, and innovations to better serve customers'' needs.
- Delivered excellent customer service while managing daily operations, increasing repeat business from satisfied shoppers.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Performed key tasks to promote inviting grocery store appearance.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
Sales Manager
Ralphs Grocery
Los Angeles, CA
02.2011 - 03.2012
- Increased grocery sales by implementing effective merchandising strategies and in-store promotions.
- Managed inventory levels for optimal product availability and turnover, reducing waste and spoilage costs.
- Coached and mentored sales team members, improving customer service skills and overall store performance.
- Optimized product displays for maximum visibility and appeal, driving impulse purchases among customers.
- Handled customer complaints with professionalism and empathy, resolving issues promptly to retain customer loyalty.
- Spearheaded employee training initiatives focusing on upselling techniques, leading to an increase in average transaction value.
- Answered customers' merchandise questions and located specific items to enable customer purchase.
- Completed POS purchase transactions and placed bagged items in customers' carts.
- Built relationships with customers and community to establish long-term business growth.
DSD Receiver
Ralphs Grocery
Los Angeles, CA
11.2010 - 02.2011
- Enhanced inventory accuracy by diligently monitoring incoming shipments and verifying product details.
- Reduced discrepancies in stock levels by conducting regular audits and updating records accordingly.
- Streamlined the receiving process for improved efficiency by implementing an organized system for unloading trucks.
- Ensured proper storage of goods, maintaining a clean and well-organized warehouse environment.
- Maintained strong vendor relationships through professional communication and timely resolution of issues.
- Upheld safety standards within the warehouse, minimizing accidents and ensuring compliance with OSHA regulations.
- Implemented loss prevention strategies, reducing instances of damaged or misplaced goods.
- Optimized storage space utilization by regularly reorganizing items according to size, weight, and frequency of use.
- Contributed to a positive work atmosphere through open communication channels with coworkers and fostering a supportive environment that encouraged teamwork.
- Performed routine equipment inspections, ensuring proper functionality and identifying potential maintenance needs to prevent operational downtime.
- Maintained accurate documentation of received items, including receipts, invoices, and purchase orders, ensuring easy retrieval of information whenever needed.
- Tracked product for DSD vendors to verify invoices.
- Processed daily and weekly DSD tickets to file invoices.
- Protected company assets through accurate receipt and return of DSD product.
Produce Clerk
Ralphs Grocery
Los Angeles, CA
10.2010 - 11.2010
- Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Increased sales with attractive displays that showcased seasonal fruits, vegetables, and promotional items.
- Assisted customers in selecting the freshest produce by sharing knowledge on ripeness indicators and proper storage techniques.
Wine Steward
Ralphs Grocery
Los Angeles, CA
11.2007 - 05.2010
- Enhanced customer satisfaction by providing personalized wine recommendations based on individual preferences and meal choices.
- Boosted wine sales through effective upselling techniques and in-depth product knowledge.
- Developed a strong rapport with guests, resulting in repeat business and positive online reviews.
- Maintained an organized and up-to-date inventory system, ensuring accurate stock levels and timely ordering of new products.
Education
No Degree - Business Administration And Management
Cerritos College
Norwalk, CASkills
- Team Leadership
- Organizational Skills
- Staff Training
- Multitasking
- Problem Solving
- Conflict Resolution
- Adaptability
Affiliations
- Avid sport fisherman
- Cook/ barbecuer and smoker
References
References available upon request.
Timeline
Retail District Manager
DPI Specialty Foods West
06.2022 - Current
Grocery Manager/Asset Protection Manager
Ralphs Grocery
03.2012 - 06.2022
Sales Manager
Ralphs Grocery
02.2011 - 03.2012
DSD Receiver
Ralphs Grocery
11.2010 - 02.2011
Produce Clerk
Ralphs Grocery
10.2010 - 11.2010
Wine Steward
Ralphs Grocery
11.2007 - 05.2010
No Degree - Business Administration And Management
Cerritos College
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