Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

VAL FARMER

Greenville,NC

Summary

Professional administrative expert with broad experience in managing office operations, scheduling, and correspondence. Strong focus on team collaboration and achieving outcomes. Highly adaptable, reliable, and skilled in organizing, multitasking, and maintaining confidentiality. Known for effective communication and problem-solving abilities, contributing to productive work environment.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Office Manager I

Americold Logistics
12.2024 - Current
  • Coordinate activities with other supervisory/lead personnel and with other work units or departments.
  • Implement corporate and departmental policies, procedures, and service standards in conjunction with management.
  • Collaborate with the General Manager to develop the annual departmental budget.
  • Develop work schedules according to budgets and workloads.
  • Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.
  • Research, compile, and prepare reports, manuals, correspondence, and other information required by management or governmental agencies.
  • Signoff of payroll and run payroll reports weekly via Kronos.
  • Manage all associate personnel files.
  • Perform onboarding for new hires using Oracle under HR direction.
  • Deliver exceptional customer service to our customers.
  • Order office supplies.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Implemented comprehensive training program for new hires, improving their integration into team and productivity.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Administrative Secretary

ECU Health Police Department
  • Assisted and anticipated the needs of the Police Department which included the Chief of Police, Executive Team, and officers.
  • Managed calendar for Chief of Police.
  • Coordinated travel and lodging for off-site training and conferences.
  • Maintained confidential records discreetly. Keep all employee files current.
  • Provided HR policy guidance when needed for the executive team and employees.
  • Managed badge and office supply inventory and submitted requisitions for purchase orders in a timely manner.
  • Reconciled credit card purchases, reimbursements, and travel expenses.
  • Tracked and filed department Performance Appraisals.
  • Answered the phone and routed to necessary officer or department.
  • Greeted and assisted visitors, students, and vendors. Assisted in printing and distributing badges during new hire orientation days.
  • Routed mail and deliveries; recorded minutes during command staff meetings.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
  • Safeguarded sensitive information by implementing strict confidentiality protocols in the handling of documents and communications.
  • Maintained accurate records of employee attendance, vacation days, sick leave, and overtime to facilitate payroll processing.
  • Responded to inquiries from callers seeking information.
  • Managed budgetary responsibilities with accuracy, tracking expenditures and submitting expense reports for approval.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Mastered multi-tasking abilities by effectively prioritizing and managing concurrent projects to ensure timely completion of all assigned tasks.
  • Streamlined communication channels for optimal productivity, coordinating between departments and liaising with external stakeholders.
  • Maintained inventory of office supplies and placed orders.
  • Reduced overhead costs by negotiating better rates with office supply vendors.
  • Enabled timely report generation by efficiently handling data entry tasks.
  • Coordinated travel arrangements for executives, ensuring cost-effective and timely accommodations.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Managed filing system, entered data and completed other clerical tasks.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.

Executive Assistant to CHRO -Human Resources Admin

ECU Health
05.2019 - 10.2024
  • Provided administrative and organizational support to the CHRO and the HR Core Team.
  • Assisted with the day-to-day efficient operations of the HR department.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
  • Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
  • Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Tracked credit card receipts and reconciled purchases for the Talent Acquisitions team.
  • Completed ongoing administrative needs of the CHRO and HR Directors.
  • Prepared and modified agenda for weekly HR meeting.
  • Prepared presentations for semi-annual All HR meeting.
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
  • Organized and coordinated conferences and monthly meetings.

Advertising Sales Assistant

Altice USA
12.2016 - 03.2019
  • Integral support to Account Executives and Local Sales Manager with any request pertaining to potential or live campaigns/orders.
  • Expedited weekly tasks and managed client expectations through personal organization and diligence.
  • Served as liaison between Account Executives and Traffic team.
  • Coordinated new orders and revised existing orders using Salesforce, Strata and TIM
  • Ran reports in Eclipse including revenue analysis, verification details and pre/post logs.
  • Assisted in building sales proposal decks by conducting research using TAPP/Tableau, Show seeker, and Ad mall.
  • Function as secondary point of contact with clients.
  • Achieved a greater understanding of Advertising Sales for linear and digital media.
  • Printed and exported monthly invoices to PDF files to send to clients.

Administrative Assistant I

Suddenlink Communications
12.2011 - 12.2016
  • Provided administrative support for various departments including overflow work from the billing department.
  • Interceded on behalf of our corporate accounts payable and collections departments for the North Carolina region.
  • Reported directly to HR Manager.
  • Demonstrated exceptional customer service skills through relationship building.
  • Communicated effectively with multiple departments, including Marketing, HR, Call Center, and Media, Business, Retail Customer Service and Broadband technicians.
  • Established strong relationships to gain support to effectively achieve results.
  • Facilitated Customer Service managers with customer issues to reduce wait time.
  • Managed front lobby area: Sorted mail, sent and received shipment and ordered office supplies.
  • Compiled research and prepared ARI weekly gas report and monthly T&E variance/P Card purchases report.
  • Greeted and directed customers, visitors, vendors, clients, and job candidates.
  • Provided timely, courteous, and knowledgeable response to information requests.
  • Screened and transferred calls.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.

Education

Bachelor’s degree - Human Resources Management

Western Governors University
05-2027

Associate degree - Human Resources Management

Pitt Community College
12-2025

Associate Degree - Office Administration

Pitt Community College
Winterville, NC
05-2020

High School Diploma - undefined

South West Edgecombe High School
01.1997

Skills

  • Strong proficiency in Microsoft Office Suite
  • Document preparation
  • Verbal communication
  • Scheduling and calendar management
  • Report preparation
  • Billing and invoicing
  • Expense reporting
  • File organization
  • Schedule management
  • A Notary Public
  • Administrative support
  • Calendar management
  • Supply management
  • Minute taking
  • Travel arrangement
  • Meeting coordination
  • Research and analytical skills
  • Decision-making
  • Adaptability and flexibility
  • File management

Certification

  • Office Software Certificate
  • Data Entry Certificate
  • Business Admin: Management Applications & Principles Certificate
  • Human Resources Management Certificate

Timeline

Office Manager I

Americold Logistics
12.2024 - Current

Executive Assistant to CHRO -Human Resources Admin

ECU Health
05.2019 - 10.2024

Advertising Sales Assistant

Altice USA
12.2016 - 03.2019

Administrative Assistant I

Suddenlink Communications
12.2011 - 12.2016

High School Diploma - undefined

South West Edgecombe High School

Administrative Secretary

ECU Health Police Department

Bachelor’s degree - Human Resources Management

Western Governors University

Associate degree - Human Resources Management

Pitt Community College

Associate Degree - Office Administration

Pitt Community College

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