Val-Gertie Jefferies
Summary
I am a seasoned Patient Service Representative at the Advocate Christ Hospital and South Suburban Hospital. I excelled in delivering outstanding customer service and efficiently managing patient registrations and inquiries under pressure. I provide expertise which includes resolving complex issues, streamlining operations for continuous improvement, and safeguarding patient confidentiality. I possess an unique blend of empathetic, communication and a proficient technical skills which ensures high levels of patient satisfaction and loyalty. I am a motivated and conscientious person with skilled in scheduling appointments, verifying insurance and managing patient records in a healthcare settings. I have experience in utilizing the electronic medical record system (EPIC) that help maintain the patient profiles and billing information. I am reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. I am a detailed and oriented professional with excellent communication and creative thinking skills, aiming to leverage my abilities to successfully fill the vacancy at your company. I a driven individual with a desire to use analytical and problem-solving skills to meet all goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Advocate Christ Hospital
03.2023 - Current
- Answered incoming calls promptly while demonstrating excellent phone etiquette and professionalism.
- Performed patient registration and scheduling in a fast-paced environment with accuracy and efficiency.
- Scheduled appointments and assisted with referrals.
- Verified patient information to ensure accuracy prior to appointment check-in.
- Demonstrated strong customer service skills by greeting patients, providing directions, and answering questions.
- Ensured compliance with HIPAA regulations through proper handling of confidential patient information.
- Verified and updated changes in patient, physician, or insurance to maintain proper billing.
- Developed positive relationships with patients by providing courteous service during check-in and check-out procedures.
- Registered patients by obtaining necessary and accurate financial and demographic information.
- Created new patient charts to include personal and insurance information and reason for visit.
- Resolved patient billing issues and collected payments.
- Obtained signatures for financial responsibility and treatment procedures from patients or guardians.
- Identified self-pay patients to refer to financial assistance programs.
- Protected patients' rights by maintaining confidentiality of personal and financial information.
Guest Service Representative
Advocate Christ Hospital
01.2022 - 03.2023
- Provided exceptional customer service by greeting guests, responding to inquiries, and resolving complaints.
- Adhered to company standards for guest satisfaction ensuring an enjoyable experience for all visitors.
- Answered incoming calls promptly and courteously, providing accurate information about the hotel services.
- Addressed customer complaints and provided timely solutions.
- Greeted and welcomed guests in a warm and friendly manner.
- Demonstrated ability to communicate effectively with customers and colleagues.
- Provided directions to guests.
Patient Services Information Representative
Advocate Christ Hospital
01.2017 - 01.2022
- Provided outstanding customer service and support to clients, resolving inquiries efficiently and effectively.
- Developed relationships with customers by providing prompt responses to requests and inquiries.
- Demonstrated excellent communication skills, both verbal and written, when interacting with customers and colleagues.
- Navigated multiple computer systems and applications and utilized search tools to find information for customer inquiries.
- Protected patients' rights by maintaining confidentiality of personal and financial information.
- Identified customer needs and presented solutions to maximize satisfaction and loyalty.
- Maintained up-to-date knowledge of company policies and procedures to ensure compliance with regulations.
- Administered and created training and awareness presentations or materials.
- Conducted and oversaw contingency plan integration and operations.
Education
Certification - Medical Billing & Coding
University of Phoenix
Phoenix, AZ01.2022
Certification - Certified Nursing Assistance
Samland Institute of Allied Health
Chicago, IL09.2008
High School Diploma - undefined
Jones Metropolitan High School
Chicago, Illinois06.1989
Skills
- Customer service
- Insurance verifying
- Medical terminology
- Appointment reminders
- Payment collection
- Scheduling appointments
- HIPAA compliance
- Patient follow-up
- Resolving problems
- Registration and scheduling
Certification
- Certified Medical Billing and Coding
- Certified Nursing Assistant
- Certified CPR & AED
Timeline
Patient Service Representative
Advocate Christ Hospital
03.2023 - Current
Guest Service Representative
Advocate Christ Hospital
01.2022 - 03.2023
Patient Services Information Representative
Advocate Christ Hospital
01.2017 - 01.2022
Certification - Certified Nursing Assistance
Samland Institute of Allied Health
High School Diploma - undefined
Jones Metropolitan High School
Certification - Medical Billing & Coding
University of Phoenix
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