Valerie Hall
Mesquite,TX
Summary
Reliable and detail-focused Administrative Specialist offering 10+ years of superior staff support, including projects management, business correspondence and document storage. Expertise in maintaining, tracking and compiling data for reports. Prioritizes effectively to address competing priorities in dynamic environments.
Overview
18
18
years of professional experience
Work History
Administrative Specialist
AccuHealth Wellness & Injury
Richardson , TX
10.2021 - Current
- Answered and routed telephone calls and took messages.
- Checked stock to determine inventory levels and maintain office supply products.
- Processed incoming mail on a daily basis; sorted mail into appropriate categories for distribution or filing purposes.
- Performed data entry tasks in an accurate and timely manner.
- Greeted visitors to the office, answered phone calls, and directed inquiries appropriately.
- Handled confidential documents in a secure manner while ensuring privacy regulations were met.
- Developed and maintained filing systems for both paper and electronic records.
Benefit Specialist
South Central UFCW
02.2017 - 04.2020
- Verified identity before communicating about account
- Handled high volume incoming calls
- Reviewed and explained coverage information to providers and members
- Processed all benefit enrollments
- Updated qualifying life events
- Resolved eligibility errors
- Updated patient demographics
- Prepared and mailed beneficiary, time loss and enrollment paperwork.
Customer Service Representatives
Diligent Delivery Systems
11.2015 - 01.2017
- Organized special projects
- Actively listened and resolved customers' shipment and delivery concerns via phone or email
- Sets up and confirms appointments
- Invoiced drivers for will calls
- Managed and updated the daily activity spreadsheet.
Clinical Coordinator & Medical Assistant
PRIDE
02.2006 - 04.2015
- Warmly greeted and directed patients
- Monitored and recorded vital signs
- Checked patients in and out
- Verified insurance
- Collected copays
- Updated patients' demographic information
- Contacted pharmaceutical reps for samples
- Scheduled, rescheduled, cancelled, and confirmed appointments
- Requested medical records
- Received and sorted incoming and outgoing mail
- Referral coordinator for outbound physicians.
Education
Medical Assistant -
North Texas Professional Career Institute
High School Graduate - Business Management
Center
Skills
- 72 WPM
- Ambitious
- Data entry
- Detailed
- Excellent verbal and written communication
- Fast learner
- Filing
- Interpersonal
- Multitasker
- Organized
- Phone management
- Spreadsheets
- Team or individual contributor
- Time management
- Document Management
- Office record management
- Scheduling
- Order Processing
- Account Reconciliation
- Business Correspondence
- Verbal Communication
- Confidential Document Control
Timeline
Administrative Specialist
AccuHealth Wellness & Injury
10.2021 - Current
Benefit Specialist
South Central UFCW
02.2017 - 04.2020
Customer Service Representatives
Diligent Delivery Systems
11.2015 - 01.2017
Clinical Coordinator & Medical Assistant
PRIDE
02.2006 - 04.2015
Medical Assistant -
North Texas Professional Career Institute
High School Graduate - Business Management
Center
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