Val Jones
Hospitality, Service Industry, Administrative Assistant
Beeville,Texas
Summary
Personable administrative professional dedicated to cultivating positive client, staff, and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Organized Administrative Assistant experienced in assisting with daily office needs and managing general administrative activities. Successful in coordinating and executing meetings, travel and special events. Knowledgeable Bar Manager trained in bar operations and offering diligent leadership, planning and organizational skills. Dedicated to maximizing profits with dynamic cost controls and promotional strategies. Skilled team builder and trainer with solid customer service background. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant General Manager
BH Hospitality - Hilton
Pleasanton, TX
03.2023 - Current
- Provided training to new hires on proper use of hotel systems and protocols.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Posted incidental charges to ledgers, manually or by using computers.
- Ensured the accuracy of all room rates, discounts, and billing instructions.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals..
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Trained employees on duties, policies and procedures.
- Administered employee discipline through verbal and written warnings.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Resolved conflicts between guests or staff members in a timely manner while maintaining professionalism.
- Established and maintained effective communication with staff members to ensure efficient operations.
Administrative Assistant - Property Manager
RPM Investments
Beeville, TX
01.2017 - 09.2024
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
- Tracked and submitted employee timesheets to accounting department for payroll processing.
- Monitored attendance records by taking note of staff vacation time, sick days and personal days.
- Planned events and department activities by acquiring venues, developing guest lists and organizing catering services.
- Collected monthly assessments, rental fees, deposits and payments.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Handled resident complaints and expedited maintenance requests.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Conducted apartment tours for potential tenants and answered questions about property.
- Reviewed completed applications and assessed household information against file history and program regulations.
- Maintained thorough, accurate and compliant records for internal and regulatory audits.
- Created and updated marketing materials for department programs and properties.
- Educated clients on lease and rental agreements.
- Updated and maintained rental agreement files and documents.
- Monitored and documented delinquencies and other forms of income.
- Explained policies and reviewed documentation to obtain signatures.
- Contacted customers and billing parties about overdue rentals and requested expected date of return.
- Assisted property owners in locating tenants to lease or rent available space.
- Prepared sales contracts, researched customer needs and promoted various household appliances products and services.
- Negotiated with underwriters to secure favorable terms for customers.
- Ensured prompt payment of premiums by following up on overdue amounts owed by clients.
- Reviewed contracts and other legal documents related to property insurance transactions.
- Advised clients on available discounts that could reduce premiums or improve coverage.
- Contacted underwriters and submitted forms to obtain binder coverage.
Bar Manager - Operations Manager
Scores Bar & Grill
Beeville, Texas
06.2008 - 04.2024
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Monitored cash intake to reduce discrepancies.
- Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
- Restocked beer and liquor regularly and after special events.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Monitored patron alcohol consumption to encourage safety.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Implemented special events to boost customer numbers and profits.
- Prepared specialty drinks to support servers.
- Reorganized bar stations to streamline service flow.
- Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
- Strengthened financial controls to prevent theft and lost funds.
- Increased profits by overseeing inventory and strategically increasing menu prices.
- Maximized revenue by creating house-made infusions, juice and other preparations.
- Created signature beverages to increase revenue and patron loyalty.
- Planned and updated menus to accommodate customer preferences.
Human Resources
Republik BBQ and Scores Bar
Beeville, Texas
01.2013 - 01.2023
- Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
- Managed full-cycle human resource operational activities to maximize HR employee performance.
- Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
- Provided HR consultation services to leadership and department heads.
- Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
- Held exit interviews and documented information discussed with employees.
- Created and implemented exit and interview program process.
- Formulated corrective action plan through analysis of management feedback and consultation with employee.
- Supervised and guided personnel to eliminate downtime and boost productivity.
- Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
- Engaged with management teams to receive and evaluate appraisals on current project status, plan improvements collaboratively, gauge successes of implemented programs and update or align new company objectives.
- Facilitated strategies planning through productive partnerships with leaders.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Advised management in development of staffing equity plans.
- Supported Human Resources activities by maintaining confidential personnel files.
Education
Associate of Science - Applied Science
Coastal Bend College
05.2004
Exchange Student - Cultural Studies
Kyushu Gakuin
08.2002
High School Diploma -
A C Jones High School
05.2001
Skills
- Records management systems
- 10-key proficiency
- AR/AP
- Cash deposit preparation
- Sensitive material handling
- Microsoft
- Accounting skills
- Document retrieval
- PC proficient
- Transporting files
- Accounting support
- Recordkeeping and bookkeeping
- Back office operations
- Check processing
- Excel spreadsheets
- Inventory systems
- Mail management
- Time and labor control
- Insurance eligibility verifications
- Confidential document control
- Invoicing and billing
- Dedicated team player
- Meticulous attention to detail
- Self-starter
- Resourceful
- Staff motivation
- Staff training and development
- Payroll and benefits administration
- Data analysis and research
- Phone call answering
- Human Resources Management (HRM)
- Attendance records preparation
- Training and development
- Social media management
- Multitasking and prioritization
- Organization and efficiency
- Understands grammar
- Employee training and development
Certification
TABC Certified
Management Food Safety Certification
Personal Information
Title: Assistant General Manager, Administrative Assistant, Operations Manager
Name
Hi, I’m Val Jones. Look forward to connecting and matching with employment opportunities within your organization.
Timeline
Assistant General Manager
BH Hospitality - Hilton
03.2023 - Current
Administrative Assistant - Property Manager
RPM Investments
01.2017 - 09.2024
Human Resources
Republik BBQ and Scores Bar
01.2013 - 01.2023
Bar Manager - Operations Manager
Scores Bar & Grill
06.2008 - 04.2024
Associate of Science - Applied Science
Coastal Bend College
Exchange Student - Cultural Studies
Kyushu Gakuin
High School Diploma -
A C Jones High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeInternshipLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsTeam Building / Company RetreatsPaid sick leavePaid time offWork from home optionHealthcare benefitsAccomplishments
- Supervised team of 5 -20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of Restaurant Professionals in the development of new menu refresh, post Covid
- Winner Best in Bee Bar/Club 2022 & 2023
- Winner Best In Bee Cocktail 2023
- Carefully mentored newly hired employees on customer service techniques which helped improve focus on guests and visitors.
- Implemented strategic organizational systems and records management methodology to improve confidentiality, integrity and availability of critical business data.
Languages
English
Native or Bilingual
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