Valerie Poke
UTICA
Overview
17
17
years of professional experience
Work History
Accounting Technician
Defense Finance Accounting Service
Columbus, OH
12.2023 - Current
- Enhanced financial accuracy by identifying discrepancies, and getting the discrepancies to the appropriate department to correct the issues, so that vendors and businesses can get payment on time.
- Reduced errors in financial reporting through meticulous attention to detail and thorough review of invoices prior to payment.
- Reduce overdue payments of invoices to vendors and business by implementing proactive follow-up's with other departments within the DFAS organization.
Physician Center Clerk
Licking Memorial Hospital
Newark, OH
06.2018 - 12.2023
- As a clerk I checked in patients for appointments, checked them out when they are done as well as scheduling a follow-up appointments.
- Answered phones and directed the patient to the proper person to assist with their issues, or concerns. If nurse was not available, I would put a phone note back to the clinical staff to address the reason for the call and to have the patient called back by the nursing staff.
- Check the fax machine for any incoming communication from other Doctor's office in regards to patients and disperse faxes to appropriate clinical staff.
- I would also send out referrals to other offices based on the Doctors recommendation, and fax all required and necessary documentation for continuity of care.
Leasing Consultant
McMillan Woods Apartments
Newark, OH
12.2017 - 05.2018
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Verified tenant incomes and other information before accepting lease applications.
- Coordinated with maintenance teams to ensure apartments were move-in ready, improving tenant move-in experience.
Assistant Manager
Shoe Sensation
Heath, OH
07.2015 - 11.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records.
- I would delegate what tasks associates would need to work on for the day.
- Conducted visual merchandising floor flips.
- Processed truck and put out according to floor plan.
Assistant Manager
Gordmans Department Store
Saint Joseph, MO
03.2013 - 04.2015
- Opening and Closing of the store on a daily basis, doing morning paperwork.
- conduct morning meetings with associates prior to the store opening.
- I also have taken part in walk-throughs with Store Manager, District Manager as well as the Vice President of the company.
- over see day to day operations.
- Make sure guests are taken care of, and have a great shopping experience.
- At night I make sure everyone is doing nightly recovery in their assigned areas of the store, conducting a walk- through with that associate to make sure area is ready to go for the next business day.
- I will count down all registers at the end of night, if there are any issues I have to research and see where there was a discrepancy, and fix the issue before deposit can be done.
Store Manager
Fashion Bug
Saint Joseph, MO
02.2008 - 03.2013
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment.
- I hired and trained new staff members.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Conducted store meetings with associates.
- Weekly conference calls with other Managers and District Managers.
- Conducted walk-throughs with District Managers.
- Made the schedule with allotted hours.
- Fixed any Kronos issues with employees.
Education
No Degree - Criminal Justice
Missouri Western State University
Saint Joseph, MOHigh School Diploma -
Mongtomery High School
San Diego, CA05.2002
Skills
- Great customer service skills
- Quick learner
- Can multitask
- Can use Word, excel, can also work with spreadsheets
- Great computer skills
- Can work in a fast paced setting and work efficiently
- I work great by myself or in a group
- Great problem solver
- Great organizational skills
Timeline
Accounting Technician
Defense Finance Accounting Service
12.2023 - Current
Physician Center Clerk
Licking Memorial Hospital
06.2018 - 12.2023
Leasing Consultant
McMillan Woods Apartments
12.2017 - 05.2018
Assistant Manager
Shoe Sensation
07.2015 - 11.2017
Assistant Manager
Gordmans Department Store
03.2013 - 04.2015
Store Manager
Fashion Bug
02.2008 - 03.2013
No Degree - Criminal Justice
Missouri Western State University
High School Diploma -
Mongtomery High School