Overview
Work History
Education
Skills
Timeline
Generic

Valerie Poke

UTICA

Overview

17
17
years of professional experience

Work History

Accounting Technician

Defense Finance Accounting Service
12.2023 - Current
  • Enhanced financial accuracy by identifying discrepancies, and getting the discrepancies to the appropriate department to correct the issues, so that vendors and businesses can get payment on time.
  • Reduced errors in financial reporting through meticulous attention to detail and thorough review of invoices prior to payment.
  • Reduce overdue payments of invoices to vendors and business by implementing proactive follow-up's with other departments within the DFAS organization.

Physician Center Clerk

Licking Memorial Hospital
06.2018 - 12.2023
  • As a clerk I checked in patients for appointments, checked them out when they are done as well as scheduling a follow-up appointments.
  • Answered phones and directed the patient to the proper person to assist with their issues, or concerns. If nurse was not available, I would put a phone note back to the clinical staff to address the reason for the call and to have the patient called back by the nursing staff.
  • Check the fax machine for any incoming communication from other Doctor's office in regards to patients and disperse faxes to appropriate clinical staff.
  • I would also send out referrals to other offices based on the Doctors recommendation, and fax all required and necessary documentation for continuity of care.



Leasing Consultant

McMillan Woods Apartments
12.2017 - 05.2018
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Responded to requests and scheduled appointments for property showings.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
  • Verified tenant incomes and other information before accepting lease applications.
  • Coordinated with maintenance teams to ensure apartments were move-in ready, improving tenant move-in experience.

Assistant Manager

Shoe Sensation
07.2015 - 11.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records.
  • I would delegate what tasks associates would need to work on for the day.
  • Conducted visual merchandising floor flips.
  • Processed truck and put out according to floor plan.

Assistant Manager

Gordmans Department Store
03.2013 - 04.2015
  • Opening and Closing of the store on a daily basis, doing morning paperwork.
  • conduct morning meetings with associates prior to the store opening.
  • I also have taken part in walk-throughs with Store Manager, District Manager as well as the Vice President of the company.
  • over see day to day operations.
  • Make sure guests are taken care of, and have a great shopping experience.
  • At night I make sure everyone is doing nightly recovery in their assigned areas of the store, conducting a walk- through with that associate to make sure area is ready to go for the next business day.
  • I will count down all registers at the end of night, if there are any issues I have to research and see where there was a discrepancy, and fix the issue before deposit can be done.

Store Manager

Fashion Bug
02.2008 - 03.2013
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment.
  • I hired and trained new staff members.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Conducted store meetings with associates.
  • Weekly conference calls with other Managers and District Managers.
  • Conducted walk-throughs with District Managers.
  • Made the schedule with allotted hours.
  • Fixed any Kronos issues with employees.

Education

No Degree - Criminal Justice

Missouri Western State University
Saint Joseph, MO

High School Diploma -

Mongtomery High School
San Diego, CA
05.2002

Skills

  • Great customer service skills
  • Quick learner
  • Can multitask
  • Can use Word, excel, can also work with spreadsheets
  • Great computer skills
  • Can work in a fast paced setting and work efficiently
  • I work great by myself or in a group
  • Great problem solver
  • Great organizational skills

Timeline

Accounting Technician

Defense Finance Accounting Service
12.2023 - Current

Physician Center Clerk

Licking Memorial Hospital
06.2018 - 12.2023

Leasing Consultant

McMillan Woods Apartments
12.2017 - 05.2018

Assistant Manager

Shoe Sensation
07.2015 - 11.2017

Assistant Manager

Gordmans Department Store
03.2013 - 04.2015

Store Manager

Fashion Bug
02.2008 - 03.2013

No Degree - Criminal Justice

Missouri Western State University

High School Diploma -

Mongtomery High School

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Valerie Poke