Summary
Overview
Work History
Education
Skills
Timeline
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Valerie Smith

scanning/filing receptionist
Ursa,IL

Summary

Detail-oriented Scanning/Filing Clerk at Knapheide, recognized for enhancing file retrieval efficiency and maintaining confidentiality. Demonstrated exceptional organizational skills and customer service, fostering a welcoming environment. Proficient in document scanning and prioritization, contributing to a collaborative team atmosphere while ensuring compliance with company policies.

Professional with high standards and strong organizational skills prepared for this role. Skilled in managing documents, maintaining accurate records, and supporting administrative needs. Strong focus on team collaboration and achieving results. Reliable and adaptable, with effective communication and problem-solving abilities.

Overview

27
27
years of professional experience

Work History

Scanning/Filing Clerk

Knapheide
01.2020 - Current
  • Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
  • Supported team members, providing necessary documents and files for efficient decision-making processes.
  • Assisted in the smooth functioning of the office by managing high volumes of paperwork and information.
  • Maintained open communication lines between departments regarding changes in filing procedures and updates to the database.
  • Improved file retrieval efficiency by maintaining an organized and up-to-date filing system.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed all tasks in compliance with company policies and procedures.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
  • Enhanced guest experience by maintaining welcoming and organized reception area.
  • Greeted visitors warmly, creating positive first impression of organization.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Church Secretary

Zion Lutheran Church & School
11.2016 - 11.2019
  • Created and updated membership rosters, church documents and basic reports.
  • Maintained church calendar by collecting information about upcoming events and reserving appropriate spaces for regular meetings and special activities.
  • Greeted visitors, callers and members of congregation courteously and promptly
  • Handled church correspondence, member database and building scheduling.
  • Maintained confidentiality of sensitive personal information related to congregants'' donations or requests for assistance.

Customer Service Representative

Reliable Pest Solutions
08.2007 - 07.2012
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Secretary/Accts Receivable

Browns Furniture
02.2007 - 12.2007
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Streamlined invoice processing, improving accuracy and efficiency of financial operations.
  • Assisted coworkers and staff members with special tasks on daily basis.

Owner

Smith Family Daycare
06.2003 - 02.2007
  • Offered children numerous opportunities throughout each week to get sunshine and exercise in yard and at local parks.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Treated basic first aid needs such as cleaning and bandaging minor cuts.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Implemented conflict resolution techniques promoting peaceable resolutions among peers during disagreements.
  • Balanced children's days between play, instruction, and rest with well-designed schedules.
  • Administered nutritious meals and snacks to promote healthy eating habits in children.
  • Organized engaging arts and crafts projects to foster creativity and fine motor skills among the children.
  • Managed daily operations of the home daycare, including scheduling, budgeting, and recordkeeping.
  • Promoted good social skills by helping children work through conflicts and leading many collaborative games.
  • Delivered effective potty training strategies tailored to each child''s readiness level leading to successful outcomes.
  • Administered prescription and OTC medicines to meet children's specific needs.
  • Developed strong relationships with parents through open communication, addressing concerns, and providing updates on their child''s progress.
  • Ensured a safe and nurturing environment for children, conducting regular safety checks and maintaining cleanliness.
  • Changed diapers of very young children and assisted older kids with bathroom requirements.
  • Kept children safe and secure in different environments with diligent monitoring and effective management strategies.
  • Managed home environment to keep areas clean, organized and free of safety hazards.
  • Assisted children patiently through many different scenarios and modeled positive behaviors.
  • Documented children's' daily activities for parents and discussed trends to identify any necessary interventions.

Secretary's Assistant

Hobart Sales & Service-glosson Food Equipment
11.1998 - 06.2003
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Volunteered to help with special projects of varying degrees of complexity.

Education

High School Diploma -

Quincy Senior High School
Quincy, IL
06-1986

Skills

  • Work independently
  • Filing systems
  • Alphabetical filing
  • Retrieving files
  • Typing speed
  • Deadline oriented
  • Scanning documents
  • File conversion
  • Shredding confidential documents
  • Office equipment
  • Sorting mail
  • Confidentiality
  • Document scanning
  • Accuracy and precision
  • General office functions
  • Work prioritization
  • Customer service
  • Time management
  • Organizational skills
  • Team coordination
  • Professional demeanor
  • File retrieval
  • Exceptional verbal/written communication
  • Office support
  • Dependable and responsible
  • Scanners and copiers
  • Organization skills
  • Teamwork
  • Fast learner
  • Problem-solving
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Decision making and prioritization
  • Effective communication
  • Verbal and written communication
  • Relationship building

Timeline

Scanning/Filing Clerk

Knapheide
01.2020 - Current

Church Secretary

Zion Lutheran Church & School
11.2016 - 11.2019

Customer Service Representative

Reliable Pest Solutions
08.2007 - 07.2012

Secretary/Accts Receivable

Browns Furniture
02.2007 - 12.2007

Owner

Smith Family Daycare
06.2003 - 02.2007

Secretary's Assistant

Hobart Sales & Service-glosson Food Equipment
11.1998 - 06.2003

High School Diploma -

Quincy Senior High School

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Valerie Smithscanning/filing receptionist