Val Trapasso

• Ensured compliance with regulatory requirements by maintaining meticulous records of transactions and contracts.
• Supported risk management efforts by providing timely analysis of market conditions affecting supply costs and availability.
• Collaborated with trading team to secure profitable gas purchases, reducing overall expenses.
• Managed gas nominations and confirmations to maintain optimal inventory levels and avoid costly imbalances.
• Contributed to a reduction in billing discrepancies through diligent monitoring of scheduled versus actual deliveries, ensuring accurate invoicing for clients.
• Resolved scheduling conflicts quickly through effective problem-solving techniques, minimizing impacts on operations.
• Participated in industry conferences to stay up-to-date on latest trends and advancements, applying learnings to improve company processes where relevant.
• Working closely with other counterparties to obtain information needed for our nominations - resulting in building and maintaining great relationships with them as well as pipeline reps.

While my role here was very similar -if not the same - to that at Macquarie, being a manager had additional duties.

• Analyzed departmental workloads to create balanced employee schedules while meeting business objectives.
• Implemented continuous improvement strategies within the scheduling/trading department for increased productivity levels.
• I ran reviews as well as collaborated with other department heads to award profit shares.
• Maintained our on call schedules

• Ensured compliance with regulatory requirements by maintaining meticulous records of transactions and contracts.
• Supported risk management efforts by providing timely analysis of market conditions affecting supply costs and availability.
• Collaborated with trading team to secure profitable gas purchases, reducing overall expenses.
• Managed gas nominations and confirmations to maintain optimal inventory levels and avoid costly imbalances.
• Contributed to a reduction in billing discrepancies through diligent monitoring of scheduled versus actual deliveries, ensuring accurate invoicing for clients.
• Resolved scheduling conflicts quickly through effective problem-solving techniques, minimizing impacts on operations.
• Participated in industry conferences to stay up-to-date on latest trends and advancements, applying learnings to improve company processes where relevant.
• Working closely with other counterparties to obtain information needed for our nominations - resulting in building and maintaining great relationships with them as well as pipeline reps.

• Excelled in a fast-paced, high-volume call center environment requiring patience, efficiency, and problem-solving skills.
• Managed a variety of responsibilities, including:

Establishing new gas accounts.

Scheduling meter exchanges.

Addressing billing inquiries and managing collections.
Coordinating service calls for NJR Home Services, a sister company specializing in HVAC, plumbing, and electrical services.

• Supported NJR Home Services by ensuring:Timely servicing of furnaces, boilers, and water heaters (both standard and tankless).
  Efficient completion of work orders to maintain high customer satisfaction.
• Trained to handle gas leak emergency orders, prioritizing customer safety and adhering to strict safety protocols.