Valanda Streets
Houston,TX
Summary
Flexible Medical Administrative Assistant passionate about patient care and aptitude for front desk duties as demonstrated over 25 years. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and digital data input.
Overview
27
27
years of professional experience
Work History
Administration Officer
Children Doctor Pediatric
03.2021 - Current
- -Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Confirmed appointments, communicated with clients, and updated client records.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
Administrative Secretary
HCA
05.1996 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Created and updated records and files to maintain document compliance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Kept reception area clean and neat to give visitors positive first impression
Education
Bachelor of Science - Forensic Science
American InterContinental University
Houston, TX02.2020
Skills
- Document Control
- Collecting Co-Pays
- Patient Eligibility Requirements
- Microsoft Applications
- Call Forwarding
- Administrative Arrangements
- Quality Assurance
- HIPAA Compliance
- Completing Insurance Forms
- Rapid Strep Testing
- Scheduling Tests and Procedures
- Patient Scheduling
Accomplishments
- Achieved creating the Busy Bee Award for non-nursing staff by completing with accuracy and efficiency.
- Patient Advocacy - Explained treatment procedures, medication risks, special diets and physician instructions to patients.
- Recognized for going above and beyond the call of duty.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Affiliations
- Project Management Institute
Dancing and helping people
For some reason, I enjoy dancing; it allows me to express myself and occasionally helps me forget about my difficulties. Dancing also makes me feel free. Helping people is my passion and I believed to develop, maintain, and improve my social bonds through helping others. We can feel a feeling of community, meet new friends, and connect with our communities through volunteering and assisting others.
Timeline
Administration Officer
Children Doctor Pediatric
03.2021 - Current
Administrative Secretary
HCA
05.1996 - Current
Bachelor of Science - Forensic Science
American InterContinental University
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