Valandra Diaz

Coordinated daily administrative and business operations for private educational program, ensuring smooth functioning and compliance. Administered payroll, employee scheduling, expense tracking, and financial recordkeeping through QuickBooks, supporting overall financial health.

• Managed daily operations to ensure a supportive learning environment for children.
• Organized educational materials and resources for classroom activities and programs.
• Coordinated schedules for staff meetings, training sessions, and parent communications.

Troubleshot technical issues and resolved client concerns during high volume calls and chats, maintaining professionalism and confidentiality. Facilitated account changes, directed inquiries to appropriate personnel, and promoted product warranties and insurance to enhance customer satisfaction. Achieved monthly metrics and sales goals through effective communication and problem-solving skills.

• Operated troubleshooting systems for electronic devices and appliances.
• Diagnosed technical issues with devices to determine repair needs.
• Collaborated with team members to improve service efficiency and workflow.

Answered calls, scheduled patient appointments, and managed front desk check-in/out procedures to ensure smooth patient flow. Verified insurance eligibility, processed payments, and took detailed messages to facilitate accurate patient records. Coordinated with labs and pharmacies, prepared exam rooms and equipment, supporting patient care by presenting treatment plans and product demos.

• Managed office supplies and ensured inventory levels remained adequate.
• Coordinated schedules for team meetings and appointments efficiently.
• Maintained organized filing systems for documents and records.
• Managed office supplies and ensured inventory levels remained adequate.
• Coordinated schedules for team meetings and appointments efficiently.
• Maintained organized filing systems for documents and records.

Audited and organized patient charts, enhancing accuracy and completeness for better patient care. Managed high-volume calls and performed clerical tasks, facilitating effective communication and streamlined operations. Released and copied records upon request, ensuring confidentiality and compliance with medical documentation standards.