Collaborated with cross-functional teams to gather requirements and define project scopes
Developed data visualization reports to communicate insights and support strategic initiatives
Analyzed data trends to identify areas for process improvement and enhanced decision-making
Assisted in creating documentation for business processes to ensure compliance and clarity
Collaborated with cross-functional teams to optimize workflows and drive process improvements.
Product Expert
Intuit Turbo Tax
01.2026 - 04.2026
Provided expert guidance on TurboTax software, resolving customer inquiries efficiently.
Educated users on tax filing processes, enhancing understanding and user satisfaction.
Conducted training sessions for new hires, fostering a knowledgeable support team.
Developed FAQs and troubleshooting guides, streamlining user assistance resources.
Boosted sales growth by proactively identifying opportunities for upselling and cross-selling within existing accounts.
Graphic Design
Homeroom Show Choir
Online
07.2024 - Current
Attended trade shows and networking events to stay current with industry developments while expanding professional connections in the field of graphic design/print production.
Contributed to the development of innovative marketing materials using advanced graphic design skills and software proficiency.
Developed compelling visual assets with graphic design team for use in online marketing materials.
CSR, Culture Coach
FatCats
Surprise
09.2024 - Current
Assisted in training new team members on customer service protocols and best practices.
Managed escalated issues with professionalism, maintaining a positive company image.
Collaborated with team to streamline communication processes, improving response times.