Valarie Allmon
Greenville,SC
Summary
Adept at multitasking in fast-paced environments to solve customer problems by developing and implementing successful solutions based on business requirements and customer needs. Looking to grow professionally alongside an expanding team.
Overview
8
8
years of professional experience
Work History
Customer Service Coordinator
Optum
2019.03 - 2024.07
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
Sr. Specialist 1
JP Morgan Chase Bank NA
2016.06 - 2019.01
- Taking ownership of each customer while empathizing and prioritizing customer's banking needs.
- Engage in interactive dialogue with customer through active listening, empathizing, respecting and showing value in the customer.
Education
BBA - Business Administration
Franklin University
Columbus, OH06.2011
Skills
- Over 10 years experience in Workers' Compensation
- Documentation skills
- Complaint Handling
- Customer Focus
- Excellent computer skills - Microsoft Word, Excel, PowerPoint, MCSDT, CMS, Avia Phone System
Timeline
Customer Service Coordinator
Optum
2019.03 - 2024.07
Sr. Specialist 1
JP Morgan Chase Bank NA
2016.06 - 2019.01
BBA - Business Administration
Franklin University
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