Summary
Overview
Work History
Education
Skills
Timeline
Generic

Valarie Allmon

Greenville,SC

Summary

Adept at multitasking in fast-paced environments to solve customer problems by developing and implementing successful solutions based on business requirements and customer needs. Looking to grow professionally alongside an expanding team.

Overview

8
8
years of professional experience

Work History

Customer Service Coordinator

Optum
03.2019 - 07.2024
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.

Sr. Specialist 1

JP Morgan Chase Bank NA
06.2016 - 01.2019
  • Taking ownership of each customer while empathizing and prioritizing customer's banking needs.
  • Engage in interactive dialogue with customer through active listening, empathizing, respecting and showing value in the customer.

Education

BBA - Business Administration

Franklin University
Columbus, OH
06.2011

Skills

  • Over 10 years experience in Workers' Compensation
  • Documentation skills
  • Complaint Handling
  • Customer Focus
  • Excellent computer skills - Microsoft Word, Excel, PowerPoint, MCSDT, CMS, Avia Phone System

Timeline

Customer Service Coordinator

Optum
03.2019 - 07.2024

Sr. Specialist 1

JP Morgan Chase Bank NA
06.2016 - 01.2019

BBA - Business Administration

Franklin University

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Valarie Allmon