Summary
Overview
Work History
Education
Skills
Timeline
Generic

Valarie Alvarado

Minneapolis,MN

Summary

Experienced healthcare professional with strong communication and organizational skills essential for delivering high-quality care. Proven ability to manage patient information and coordinate care services. Seeking transition into a new field to apply and enhance these valuable skills. Eager to explore opportunities for making a meaningful impact and continuing professional growth.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Corner Home Medical
11.2023 - 04.2024
  • Answered inbound calls, chats and emails to facilitate customer service, scheduling appointments.
  • Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
  • Inventory orders.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Obtaining qualifying, medical documentation, and insurance benefits for products.
  • Education and assisting patients on products & services.

CNA, Float Pool/Health Unit Secretary

Cross Country Medical Staffing Network
06.2023 - 10.2023
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Facilitated efficient admissions processes by gathering necessary paperwork and verifying insurance coverage for new patients.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Streamlined communication between nursing staff and physicians, ensuring timely delivery of accurate information.
  • Enhanced patient satisfaction by providing compassionate and attentive care.

Patient Care Technician/Health Unit Secretary

Keck Medicine Of USC
01.2023 - 05.2023

CNA/Health Unit Secretary Float

Torrance Memorial Medical Center
07.2022 - 01.2023

Patient Care Technician/Health Unit Secretary

Keck Medicine Of USC
10.2021 - 06.2022

Mental Health Technician

College Hospital
05.2017 - 04.2022

CNA Telemetry Unit

PIH GOOD SAMARITAN HOSPITAL
04.2020 - 09.2021

CNA

The Pavilion At Sunny Hills
09.2014 - 05.2017

Education

Certification - CNA, CHHA, MA

Los Angeles Job Corps
Los Angeles, CA
07.2014

High School Diploma - undefined

New Harvest Christian School
Norwalk, CA
06.2009

Skills

  • Customer Service
  • Problem-solving abilities
  • Data Entry
  • Critical Thinking
  • Appointment Scheduling
  • Documentation
  • EPIC
  • BrighTree
  • PowerChart
  • BLS
  • Follow-up skills
  • Medical terminology

Timeline

Customer Service Representative

Corner Home Medical
11.2023 - 04.2024

CNA, Float Pool/Health Unit Secretary

Cross Country Medical Staffing Network
06.2023 - 10.2023

Patient Care Technician/Health Unit Secretary

Keck Medicine Of USC
01.2023 - 05.2023

CNA/Health Unit Secretary Float

Torrance Memorial Medical Center
07.2022 - 01.2023

Patient Care Technician/Health Unit Secretary

Keck Medicine Of USC
10.2021 - 06.2022

CNA Telemetry Unit

PIH GOOD SAMARITAN HOSPITAL
04.2020 - 09.2021

Mental Health Technician

College Hospital
05.2017 - 04.2022

CNA

The Pavilion At Sunny Hills
09.2014 - 05.2017

High School Diploma - undefined

New Harvest Christian School

Certification - CNA, CHHA, MA

Los Angeles Job Corps

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Valarie Alvarado