Valarie Alvarado
Minneapolis,MN
Summary
Experienced healthcare professional with strong communication and organizational skills essential for delivering high-quality care. Proven ability to manage patient information and coordinate care services. Seeking transition into a new field to apply and enhance these valuable skills. Eager to explore opportunities for making a meaningful impact and continuing professional growth.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Corner Home Medical
11.2023 - 04.2024
- Answered inbound calls, chats and emails to facilitate customer service, scheduling appointments.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Inventory orders.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Obtaining qualifying, medical documentation, and insurance benefits for products.
- Education and assisting patients on products & services.
CNA, Float Pool/Health Unit Secretary
Cross Country Medical Staffing Network
06.2023 - 10.2023
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted patients with daily living activities, promoting independence and dignity.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Facilitated efficient admissions processes by gathering necessary paperwork and verifying insurance coverage for new patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Streamlined communication between nursing staff and physicians, ensuring timely delivery of accurate information.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Patient Care Technician/Health Unit Secretary
Keck Medicine Of USC
01.2023 - 05.2023
CNA/Health Unit Secretary Float
Torrance Memorial Medical Center
07.2022 - 01.2023
Patient Care Technician/Health Unit Secretary
Keck Medicine Of USC
10.2021 - 06.2022
Mental Health Technician
College Hospital
05.2017 - 04.2022
CNA Telemetry Unit
PIH GOOD SAMARITAN HOSPITAL
04.2020 - 09.2021
CNA
The Pavilion At Sunny Hills
09.2014 - 05.2017
Education
Certification - CNA, CHHA, MA
Los Angeles Job Corps
Los Angeles, CA07.2014
High School Diploma - undefined
New Harvest Christian School
Norwalk, CA06.2009
Skills
- Customer Service
- Problem-solving abilities
- Data Entry
- Critical Thinking
- Appointment Scheduling
- Documentation
- EPIC
- BrighTree
- PowerChart
- BLS
- Follow-up skills
- Medical terminology
Timeline
Customer Service Representative
Corner Home Medical
11.2023 - 04.2024
CNA, Float Pool/Health Unit Secretary
Cross Country Medical Staffing Network
06.2023 - 10.2023
Patient Care Technician/Health Unit Secretary
Keck Medicine Of USC
01.2023 - 05.2023
CNA/Health Unit Secretary Float
Torrance Memorial Medical Center
07.2022 - 01.2023
Patient Care Technician/Health Unit Secretary
Keck Medicine Of USC
10.2021 - 06.2022
CNA Telemetry Unit
PIH GOOD SAMARITAN HOSPITAL
04.2020 - 09.2021
Mental Health Technician
College Hospital
05.2017 - 04.2022
CNA
The Pavilion At Sunny Hills
09.2014 - 05.2017
High School Diploma - undefined
New Harvest Christian School
Certification - CNA, CHHA, MA
Los Angeles Job Corps
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