Valarie Chenier
Spring Lake,NC
Summary
I am a goal driven individual that is highly energetic and a team player. The majority of my most recent work history has been with the food service industry to include retail. I have acquired an enormous sense of responsibility and have always strived to continually give excellent customer service as well as being a team player. I take pride in being detail oriented and punctual, and am very goal driven. I have learned that leadership takes not only knowledge but accountability. During my hiatus from the corporate world, I have completed a BAS in Management at NWFSC and look forward to using the skills and knowledge learned into practical use.
Management is doing things right; leadership is doing the right things. ~Peter F. Drucker
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
Work History
Certified Substitute Teacher
Harnett County School System
Lillington, NC
08.2019 - 03.2020
- Worked in a variety of positions in this role
- Completed the Effective Substitute Teacher Course
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Adapted lesson plans and student activities to meet needs of students with special learning needs.
Assistant Manager
AAFES Exchange
FORT BRAGG, United States
07.2007 - 05.2012
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Created employee schedules to align coverage with forecasted demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed strategy to increase sales and drive profits.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Inventory Control Specialist
AAFES Exchange
Fort Bragg, NC
01.2007 - 05.2007
- Ensured proper stock levels via monthly inventories, weekly evaluations, and weekly ordering
- Performed all other duties as assigned.
- Audited and corrected discrepancies in inventory numbers.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Completed physical inventory counts each month.
- Completed daily cycle counts to maintain accuracy of records.
- Completed stock inventories to identify and address issues negatively impacting controls.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
- Stocked shelves to match planogram images and instructions.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Managed timely and effective replacement of damaged or missing products.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Updated merchandise pricing to match new values and special promotional rates.
AAFES PX
Fort Bragg, United States
08.2006 - 01.2007
- Salary: 7.50 USD Per Hour
- Hours per week: 35
Assistant Manager
Bojangles' Restaurants
Spring Lke, NC
06.2003 - 08.2006
- Practiced Safety as Priority #1 for restaurant team and customers
- Maintained a high ratio of return customers through great service
- Help to lead a team atmosphere that promotes as an “Employer of Choice"
- Coached and developed restaurant employees to build a strong cohesive team
- Assisted in achieving the financial targets with integrity utilizing official guidelines
- Promoted, demonstrated, and lead a great customer restaurant experience
- Regularly worked alongside restaurant team members in all work stations
- Driving sales by ensuring customer satisfaction by providing outstanding product and service
- Coaching and motivation of crew members
- Recruiting and interviewing employees
- Inventory control / record keeping
- Provided training and development to Team Members and Shift Managers.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Reviewed sales and gross profit report to assess company efficiency.
- Created employee schedules to align coverage with forecasted demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Bachelor of Applied Science - Business Management and Supervision
Northwest Florida State College
Niceville, FL 01.2015 - 08.2021
Skills
Organizational abilities
Disciplinary procedures
Adaptable
Creative problem solving
Relationship building and management
Safety awareness
Operations oversight
Staffing requirements
Operations support
Business administration
Strategic planning
Financial Management
Resource Allocation
Employee training
Customer support
Sales expertise
Stock management
Account management
Retail materials management
Strategic sales knowledge
Key holder experience
Staff education and training
Accomplishments
- Exchange Retail Business & Restaurant Academy Graduate
- Excellence Award for Service
- App Garden Effective Teacher Substitute Certificate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I cannot believe the purpose of life is to be happy. I think the purpose of life is to be useful, to be responsible, to be compassionate. It is, above all, to matter, to count, to stand for something, to have made some difference that you lived at all.
Leo Rosten
Timeline
Certified Substitute Teacher
Harnett County School System
08.2019 - 03.2020
Bachelor of Applied Science - Business Management and Supervision
Northwest Florida State College
01.2015 - 08.2021
Assistant Manager
AAFES Exchange
07.2007 - 05.2012
Inventory Control Specialist
AAFES Exchange
01.2007 - 05.2007
AAFES PX
08.2006 - 01.2007
Assistant Manager
Bojangles' Restaurants
06.2003 - 08.2006