Valarie Dewberry
Perkinston
Summary
Focused 911 Dispatcher bringing 4 years' experience in the field. Well-versed in keeping emotions under control in order to work well in high-pressure moments. Desiring a long-term position with the CAD system. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
1
1
Certification
Work History
911 Emergency Dispatcher
Stone County EOC/911
03.2021 - Current
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Dispatched police officers and emergency personnel to calls for service.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
911 Dispatcher
Biloxi Police Department
11.2024 - 03.2025
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Read system maps and caller information, and documented details in system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
Dispatcher
Wiggins Police Department
02.2024 - 11.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
911 Emergency Dispatcher
Forrest County Sheriff Office
12.2022 - 07.2023
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Researched vehicle, wanted and missing persons information.
- Assisted departments with special requests for assistance and BOLOs.
Cashier/ Pricer
SouthBound Overstock
07.2020 - 03.2021
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Implemented pricing systems, processes and guidelines to attain sales goals.
- Researched sales and data trends for primary and secondary markets to create margin reports.
- Entered new item pricing into [Type] system to maintain accuracy for databases.
- Coordinated pricing strategies with internal departments for new and existing products.
Team Member
Wig'n Out Nutrition
07.2019 - 08.2020
- Developed positive customer relationships through friendly greeting and excellent service.
- Addressed customer needs, responding to specific requests.
- Trained new team members using approved training materials and information.
- Processed and retrieved customer special orders.
Cashier Team Lead
Dollar General Store
07.2018 - 08.2019
- Answered customer questions and provided store information.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Processed payments promptly for customers to exceed productivity standards.
- Scanned, priced and bagged customer groceries quickly to keep lines moving.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
Education
High School Diploma -
Vancleave High School
Vancleave, MS12.2015
Skills
- EMS Dispatch
- Data Entry
- Decision-Making
- Critical Thinking
- Works Well Under Pressure
- Computer Skills
- Emergency Medical Instruction
- Teamwork and Collaboration
- Problem-Solving
- Information Gathering and Relay
- Crisis Management
- Multitasking and Prioritizing
- Information gathering
- Active Listening
- Note Taking and Report Writing
- Patience and tolerance
- Memory retention
- Prioritization
- Typing speed
- Assertiveness
- Problem-solving
- Critical thinking
- Teamwork and collaboration
- Active listening
- Stress tolerance
Education and Training
other
Certification
- Public Safety Telecommunicator I, II Certification - Association of Public-Safety Communications Officials (APCO).
- Emergency Police Dispatcher (EPD) - International Academies of Emergency Dispatch (IAED).
- Basic Telecommunicator Certification – National Emergency Number Association (NENA).
- TTY/TDD for Telecommunicators – your state's Commission on Deaf and Hard of Hearing or equivalent.
Timeline
911 Dispatcher
Biloxi Police Department
11.2024 - 03.2025
Dispatcher
Wiggins Police Department
02.2024 - 11.2024
911 Emergency Dispatcher
Forrest County Sheriff Office
12.2022 - 07.2023
911 Emergency Dispatcher
Stone County EOC/911
03.2021 - Current
Cashier/ Pricer
SouthBound Overstock
07.2020 - 03.2021
Team Member
Wig'n Out Nutrition
07.2019 - 08.2020
Cashier Team Lead
Dollar General Store
07.2018 - 08.2019
High School Diploma -
Vancleave High School
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