Summary
Overview
Work History
Education
Skills
Timeline
Generic

Valarie Dove

Tampa

Summary

Dynamic Senior Account Associate known for enhancing operational efficiency and fostering team collaboration. Expertise in data analysis and client communication, resulting in streamlined processes and improved customer experience. Committed to driving impactful solutions.

Overview

11
11
years of professional experience

Work History

Senior Account Associate

JPMorgan Chase
Tampa
02.2021 - Current
  • Classified and summarized financial data to compile and enter in financial records.
  • Updated records and tracking spreadsheets using software.
  • Facilitated communication between clients and internal teams to address concerns and enhance service delivery.
  • Analyzed client data to identify issues and develop solutions to improve operations.
  • Responded to customer emails, chat requests and telephone calls to answer questions, provide information and resolve problems.

Help Desk Analyst

JPMorgan Chase
Tampa
01.2018 - 02.2021
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
  • Tested fixes prior to deployment into production environment.
  • Performed periodic maintenance tasks such as patch management and antivirus updates.

Escalation Specialist

JPMorgan Chase
Tampa
01.2015 - 02.2018
  • Investigated customer complaints and identified root cause of the issue.
  • Maintained a high level of quality assurance throughout the escalation process.
  • Collaborated with cross-functional teams to enhance processes and improve overall customer service experience.
  • Trained new team members on escalation protocols and best practices.
  • Interfaced with internal departments to ensure timely resolution of escalated cases.

Education

Six Sigma Green Belt -

University of South Florida
Tampa, FL
08-2019

Bachelor of Science - Cyber Security

Southern New Hampshire University
Hooksett, NH

Skills

  • Financial analysis
  • Data entry
  • Client relationship management
  • Database management
  • Problem resolution
  • Customer service

Timeline

Senior Account Associate

JPMorgan Chase
02.2021 - Current

Help Desk Analyst

JPMorgan Chase
01.2018 - 02.2021

Escalation Specialist

JPMorgan Chase
01.2015 - 02.2018

Six Sigma Green Belt -

University of South Florida

Bachelor of Science - Cyber Security

Southern New Hampshire University
Valarie Dove