Valarie Foster
Opelousas
Summary
Enthusiastic worker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of provisional tasks and training. Motivated to learn, grow and excel in further endeavors.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Lead
Chick-fil-A
Opelousas
11.2023 - Current
- Implemented process improvements for efficiency
- Trained staff on procedures and customer service
- Oversaw compliance with health and safety standards
- Leading a team to ensure operational processes and procedures are followed efficiently and effectively.
- Ensuring all staff members have the necessary resources, training and support to carry out their roles successfully.
- Monitoring customer satisfaction levels and taking corrective action when needed.
- Resolving escalated issues involving customers, vendors or employees.
- Conducting regular meetings with team members to discuss progress and identify areas for improvement.
- Performing root cause analysis of any problems encountered in operations.
- Analyzing data from operations logs to identify trends or patterns that could impact performance outcomes.
- Creating reports on operational activities, performance metrics and customer feedback.
- Organized operational activities for clients and handled day-to-day issues.
- Developing policies and procedures that promote a safe working environment.
- Establishing key performance indicators to track productivity, quality standards.
- Maintained positive working relationship with fellow staff and management.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
- Offer immediate and respectful response to Guest's needs
- Assist in training of new hires, set the tone for a shift, and act as a role model for our team
- Be a friendly, encouraging team player
- Open and/or close, lead shifts, key holder
- Count drawers and finalize day
- Excellent communication skills, both written and spoken
- Speak Enthusiastically
- Make Emotional Connections with Guests
- Reliable transportation
- Ability to work in a fast-paced environment
- Strong people skills with a desire to serve Team Members
- Strong commitment to superior customer service
- Ability to manage Team Member behavioral and performance issues
- Ability to work in a team environment with shared ownership and responsibility
DSW Worker
Active Personal Care Services
Opelousas
11.2018 - 05.2024
- Used documentation to keep track of the client's condition, progress, and care.
- Assisted clients with basic tasks such as bathing, dressing, grooming, and eating according to Plan of Care.
- Engaged clients in therapeutic activities such as recreational games, physical exercises, and occupational arts and crafts during in-house activities.
- Drove and accompanied clients to their scheduled appointments, which included social security, therapy, and doctor visits.
- Conversed, entertained, and read aloud to clients to promote mental health and alertness.
- Helped residents integrate into their communities by organizing holiday and recreational activities.
- Preparing meals, grocery shopping, and cleaning were among the home management tasks I completed.
- Following diet plans for specific needs.
- Maintaining a clean/safe environment for clients through proper sanitation and safety regulations.
- Assisted clients with daily living activities and personal care needs.
- Maintained a clean and safe environment to promote client well-being.
- Documented client progress and reported changes to the supervising staff promptly.
- Trained new staff on caregiving techniques and company procedures effectively.
- Transported clients to and from community gatherings and scheduled appointments.
- Facilitated group activities, such as social skills development, problem solving and communication strategies.
- Maintained accurate records of client information in accordance with agency policies and procedures.
- Participated in case conferences to review client progress.
- Laundered clothing and bedding to prevent infection.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Tracked and reported clients' progress based on observations and conversations.
- Assisted residents with daily needs, personal hygiene, dressing, and facility transfers.
- Provided direct care to individuals with disabilities in a residential setting.
Food Service Hostess/Worker
Opelousas General Health System-Main Campus
Opelousas
04.2022 - 11.2023
- Prepare patient menus and obtain meal preferences on a daily basis in accordance with diet orders and patient preferences.
- Kept track of expiration dates, rotated stock, and followed proper storage procedures to keep food from spoiling.
- Prepare, deliver, and retrieve patient trays assistance.
- Visit patients on a daily basis, assisting with dietary needs.
- Prepare food items as needed for departmental operation.
- Replenishes floor stock items on patient units and in the Doctor's Lounge on a daily basis to meet daily demands.
- Demonstrates proficiency with department related competencies.
- Maintains patient Likes/Dislikes/Allergies/Preference utilizing Computrition Program.
- Prepares/prints production sheets as necessary for daily operation.
- Serve as Departmental Liaison between FANS Mgt and Nursing Units relaying all relevant information as needed.
- Adjusted preparation methods or ingredients to accommodate patrons with allergies and dietary restrictions, and double-checked plate accuracy.
- Kept my workspaces clean and trash-free to maximize productivity and safety.
- Learned Cafe II work tasks in order to provide skilled backup for a variety of roles.
- Provides customer service with a friendly, positive attitude adhering to all required needs.
- Knowledge of proper cash handling procedures.
- Walked around the kitchen receiving work assignments from Food Service Supervisor and identifying support tasks.
- Replenished condiments, coffee, other beverages, and supplies while keeping the service areas clean.
- Followed the health code's guidelines for sanitizing dining ware and kitchen equipment.
- By assessing inventory levels and reporting lower stock items, I was able to keep supplies in sufficient supply.
- Assisted with the kitchen surfaces and equipment, took out the trash, and double-checked that all of the kitchen tools were in working order as needed.
- Cleaned the walls, fans, and drains in the coolers, display cases, and work area.
- Restocked condiments, beverages, and supplies while keeping the service areas clean.
- Assisted preps with washing, peeling, and cutting of fresh fruit and vegetables.
- First Aid/CPR Certified
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Performed variety of duties related to food service.
- Maintained order and cleanliness of work areas to conform with health codes.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium, and high protein diets.
Education
High School -
Opelousas High School
Opelousas, LA01.2008
Skills
- Daily living activities
- First Aid/CPR
- Problem resolution
- Direct care
- Crisis intervention
- Customer service
- Team building
- Team management
- Conflict resolution
- Operational efficiency
- Health and safety
- Effective communication
- Problem solving
- Strong team building skills
- Acknowledgment of customer needs
- Incident reporting
- Operations management
- Delegation
- Customer relationship development
Certification
First Aid/CPR Certified
Timeline
Operations Lead
Chick-fil-A
11.2023 - Current
Food Service Hostess/Worker
Opelousas General Health System-Main Campus
04.2022 - 11.2023
DSW Worker
Active Personal Care Services
11.2018 - 05.2024
High School -
Opelousas High School