Valarie Gersman
Troy,MO
Summary
Forward-thinking professional bringing more than 20 years of experience working for fast-paced physician practices. Exceptional success driving financial improvements and revenue increases for large specialty practices. Well-versed in all areas of practice management and development.
Overview
20
20
years of professional experience
Work History
Director of Operation/Practice Manager/Account Manager
Sinapsis Psychiatry
12.2019 - Current
- 24/7 Practice support overseeing all day to day business and clinical operations
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Started clinic with provider from ground up.
- Onboarding, training, workload management, development, oversee all operational goals
- Business accountant, revenue management, accountants receivable and payable.
- Manage compliance, policy, and professional standards
- Provider Credentialing and enrollment
- Contract management and renewals
- Marketing management; forming and maintaining strong relationships with referral sources.
- Supply ordering
- Coordinate and schedule all patient appointments and care.
- Prior authorizations
- Prescription refills
- Intake and care coordination.
- Travel Coordinator (Including International)
- Managed over 2000 patients and took over 175 calls per day.
Regional Multi Specialty Practice Manager
Mercy Hospital
01.2018 - 12.2019
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions of ten physicians over seven specialties in three different clinics.
- Supervisor over sub-partnering departments such as radiology, registration, physical therapy, surgical and post op., With over 25 co-workers among departments, business units or single practice with unique program or services including multiple providers and co-workers.
- Ensured professional and technical operation of clinical units with moderate to high complexity and that all policies and procedures are followed on day-to-day basis
- Supervised other Practice Managers and Practice Coordinators.
- Responsible for independent management of business units in accordance with Clinic Initiatives.
- Physician Satisfaction, Co-Worker Satisfaction, Patient Satisfaction, Quality, and Business Performance
- Reports directly to Director or VP of Operations Performed all related duties as assigned
- Performed all duties and responsibilities in manner consistent and in timely manner
- Recruitment responsibilities, training and onboarding of co-workers and physicians.
- Consulted with healthcare professionals on business decisions.
Office Manager/Regional Administrator
Athletico, O, fallon
03.2017 - 11.2019
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Provided supervision and management to team of support personnel.
- Addressed and remedied all patient or team member issues.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Consulted with healthcare professionals on business decisions.
- Trained interns and newly hired team members on office procedures and computer system.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Communicated closely with patients, ensuring medical information was kept private.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Medical Triage Coordinator
BJC
01.2015 - 03.2017
- Brought in to bring office up to speed, organization and dramatically increase function ability in fast paced, high volume family practice office for four providers
- Working to promote health, wellness, and proactive care
- Prime source of organization, scheduling, and instilling practice policy as well as standards of care while opening multi levels of communication and inside outside resources
- Coordinating office functions in regards to scheduling, billing and coding, corporate compliance, training, intake volume and ordering of supplies
- Maintaining state standards as well as board certifications for myself and entire office staff
- Keeping organized records of every aspect of patient care, insurance, and health records
- Managing in off departments including but not limited to imaging, phlebotomy and referral requirements.
- Managed over 200 calls per day.
Patient Care Coordinator/Unit Scheduler
BJC
03.2013 - 03.2015
- Worked directly for providers and nurses in a remote location(from home)
- Answering calls, scheduling appointments , transcribing tests such as labs and imaging results, refilling medications
- Among other tasks and roles I worked to help patients with and without medical insurance to provide explanations of benefits, prior authorizations and referrals
- Communication directly with patients and also other team members of patient care teams, examples but not limited to pharmacies, physical therapists, oncologist, hematologist etc to organize care
- Ensuring great service and 24 hour around the clock contact for patients and their providers/care teams through online applications and programming - I took a dual role in technical support for one on one assistance to troubleshoot any issues with password, log on to help, as well as error codes, installation and sign up support and self guided help to ensure connectivity on electronic devices such as computers, phones and tablets.
Nursing Coordinator Administrative Assistant
Hendrick Hospital
01.2004 - 01.2007
- Worked directly with hospital staff and unit staff to provide care and rehabilitation to patients and their families to enable long term health and wellness
- Managed schedules, multi-system phone lines, emails and fax machines
- Transcribed Physicians and Nurses medical orders and relayed them to the appropriate departments and to patients/families
- Worked in the lab to do blood draws, specimens and cultures, followed by testing in house tests, worked in the Dental department along with Dentists, preparing paperwork, processing claims, preparing patients for procedures, administering before and after care, performing proper testing and processing of patient records
- Patient transportation, medical charting/records, admitting, vitals signs and patient monitoring
- Data entry, multi circuit phone system over several campus hospitals and doctors offices.
Education
Associate of Applied Science - Nursing
Columbia College
Columbia, MO12.2015
Associates - Science and Nursing Studies, Science
Missouri Baptist College, Columbia College
Troy, MO2016
Skills
- Payroll and Benefits Administration
- Managing Medical Practices
- Training
- Policy and Procedure Development
- Electronic Health Records
- Managing Practice Operations
- Customer Satisfaction
- Practice Management
- Schedule Management
- Insurance Referral Facilitation
- Administrative Staff Supervision
- Financial Statements
- Accounts Payable and Receivable
- Customer Relations
- Superior Attention to Detail
- Travel Planning
- Registration Paperwork
- Legal Requirements
- EMR/EMR Systems
- Patient Management
- Budgeting and Financial Management
Timeline
Director of Operation/Practice Manager/Account Manager
Sinapsis Psychiatry
12.2019 - Current
Regional Multi Specialty Practice Manager
Mercy Hospital
01.2018 - 12.2019
Office Manager/Regional Administrator
Athletico, O, fallon
03.2017 - 11.2019
Medical Triage Coordinator
BJC
01.2015 - 03.2017
Patient Care Coordinator/Unit Scheduler
BJC
03.2013 - 03.2015
Nursing Coordinator Administrative Assistant
Hendrick Hospital
01.2004 - 01.2007
Associate of Applied Science - Nursing
Columbia College
Associates - Science and Nursing Studies, Science
Missouri Baptist College, Columbia College
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