Valarie Hughes
Richton Park,IL
Summary
Engaged in demanding positions that facilitate skill enhancement and professional progression.
Executed comprehensive customer service functions, including admitting and registration, while ensuring effective billing collection and collaboration with third-party vendors.
Overview
14
14
years of professional experience
Work History
Verifier/Coordinator of Billing
Northwestern Memorial Hospital Dental Center
09.2001 - 2025
- Executed authorization and approval processes for necessary corrective actions, including transaction registration, insurance verification, and billing/processing.
- Assisted in reviewing large dollar accounts to verify accurate reimbursement calculations. Resolved patient balances promptly and flagged high-risk accounts for further action. Monitored and reported on financial risks.
- Educated patients and customers on billing and financial processes. Assisted in clarifying hospital policies, procedures, and expectations. Responded accurately and promptly to patient and customer inquiries.
- Diagnosed and addressed clinical and financial challenges promptly to uphold service excellence.
- Spearheaded accounts receivable management by coordinating efforts to maximize reimbursements for hospital services.
Communication Coordinator
Humana Dental
11.1997 - 09.2000
- - Handling calls and grievances within the contiguous of United States, concerning if our system has their current information.
- - Keeping track of Dentists monthly reports and additional monies that are due to that particular office.
- - Processing Dental Contracts and insurance binders, making sure their dental license has not expired. Update information in our Badger System. Keeping the system free of unimportant matter
Manager of Member Service and Claims Department
The Dental Concern LTD
02.1991 - 01.1997
- - Handled daily inquiries, grievances of subscribers and dental offices via telephone and in person. Assist benefits person with answers to various questions. Processed dental claims managed support staff, reviewed resumes, hired and released staff members. Gathered necessary Information for monthly meetings. Organize numerous amounts of checks for mailing to dental offices.
Office Manager
Family Dental Health Center
10.1986 - 12.1990
- - Scheduled patients appointments took care of grievances assisted the dentist when needed in various procedures. Filed insurance claims to collect monies for balances due on patients ledgers. Responsible for opening and closing the office on a daily basis.
Dental Assistant
Kenneth Brooks, D.D.S.
04.1986 - 10.1986
- - Greeting patients, making sure they were ready for services to be rendered. Mailed out reminders for scheduled appointments. Assist the dentist in oral surgery procedures. Poured models for impressions and mounted radiographs for the dentist to review.
Education
Associates in Applied science - undefined
Loop College
06.1986
Studies - Communications
Columbia College
06.1984
Skills
- Assisted in operating systems management, including Badger System, Eago Soft Systems, and Dentrix System Supported team members in troubleshooting and resolving system issues Contributed to maintaining system functionality and user satisfaction
- Assisted teams in utilizing MS Office applications including Word, Excel, PowerPoint, Outlook, and Project to enhance productivity Supported design and editing tasks using Adobe software to create visually appealing documents Provided technical assistance to colleagues in navigating software functionalities
Timeline
Verifier/Coordinator of Billing
Northwestern Memorial Hospital Dental Center
09.2001 - 2025
Communication Coordinator
Humana Dental
11.1997 - 09.2000
Manager of Member Service and Claims Department
The Dental Concern LTD
02.1991 - 01.1997
Office Manager
Family Dental Health Center
10.1986 - 12.1990
Dental Assistant
Kenneth Brooks, D.D.S.
04.1986 - 10.1986
Associates in Applied science - undefined
Loop College
Studies - Communications
Columbia College