Valarie Jones
Washington,DC
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional communication skills, honed at Prospect House Condominiums. Proven ability to resolve conflicts and enhance customer loyalty through effective problem-solving and guest services. Highly adaptable, consistently delivering outstanding support in fast-paced environments while maintaining professionalism and efficiency.
Overview
7
7
years of professional experience
Work History
Concierge/Receptionist
Prospect House Condominiums
04.2022 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Receptionist/Administrative Assistant
Raine & Son LLC
09.2021 - 07.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Answered central telephone system and directed calls accordingly.
Customer Service Representative
Gotta GoNow LLC
07.2018 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Business Administration
F. W. Ballou Senior High School
Washington, DC05-2029
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Guest services
- Telephone etiquette
- Hospitality
- Exceptional communication
- Administrative support
- Reliable punctuality
Timeline
Concierge/Receptionist
Prospect House Condominiums
04.2022 - Current
Receptionist/Administrative Assistant
Raine & Son LLC
09.2021 - 07.2024
Customer Service Representative
Gotta GoNow LLC
07.2018 - 09.2021
Business Administration
F. W. Ballou Senior High School
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