Valarie King
Garland,Texas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Sedgwick Claims Management
10.2021 - 01.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 110%.
Reset Merchandiser
Rmsi Retail Merchandising
08.2019 - 09.2021
- Changed shelves, racks and displays to meet new schematic designs.
- Reset specific store departments or entire stores and fully set up new stores according to planograms.
- Traveled to assigned location using personal vehicle, showed up time and worked efficiently to complete jobs.
- Built fixtures according to plan to effectively display new store merchandise.
- Monitored and replenished display inventory and restructured according to available stock.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Arranged consistent shelves, bins and racks at 7 locations by following established planograms.
- Traveled to market, visited vendors and assisted buyers with merchandise selection.
Receptionist
MTSI
06.2013 - 07.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
Department Manager
Walmart
03.2009 - 04.2013
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Communicated with managers of other departments to maintain transparency.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Education
North Garland High School
Garland, TXNo Degree - Typing, Data Entry
Richland College
Dallas, TX03.2010
Skills
- Microsoft Excel
- Stocking and Replenishing
- Customer Relations
- Retail Sales Customer Service
- Order Fulfillment
- Billing Adjustments and Refunds
- Multi-Line Telephone Operation
- Managing Multiple Tasks
- Understanding Customer Needs
- Call Center Operations
- Call Volume and Quality Metrics
- YouTube
- Office Equipment Proficiency
- Customer Data Confidentiality
- Microsoft Access
- Microsoft Internet Explorer
- Microsoft Word
Timeline
Customer Service Representative
Sedgwick Claims Management
10.2021 - 01.2023
Reset Merchandiser
Rmsi Retail Merchandising
08.2019 - 09.2021
Receptionist
MTSI
06.2013 - 07.2019
Department Manager
Walmart
03.2009 - 04.2013
North Garland High School
No Degree - Typing, Data Entry
Richland College