Valarie Lanyon
Albany
Summary
Resourceful Bakery Manager with a solid background in team leadership, process organization, and customer service. Experienced in maintaining records, managing communications, and supporting daily business functions. Recognized for problem-solving, time management, and adapting quickly to new software and office procedures. Eager to transition into an administrative position where I can continue to grow and support a dynamic team.
Overview
19
19
years of professional experience
Work History
Bakery Manager
North Albany IGA
07.2019 - Current
- Oversaw daily bakery operations, ensuring product quality and adherence to safety standards.
- Trained and mentored staff on baking techniques and customer service protocols.
- Implemented inventory management practices to optimize stock levels and minimize waste.
- Fostered a positive work environment through regular team-building activities and open communication, resulting in higher employee morale and overall job satisfaction.
- Created marketing strategies and promotional campaigns to increase customer traffic and boost sales.
- Managed budgeting and financial reporting, ensuring profitability and identifying areas for cost reduction.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Submitted reports to senior management to aid in business decision-making and planning.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Introduced new display techniques that showcased products effectively, increasing visual appeal and driving sales growth.
- Managed CTO Reports on Excel
- Monitored sales trends, adjusting production schedules to align with demand fluctuations.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Waitress
Sizzler
06.2006 - 06.2018
- Provided exceptional customer service in high-volume restaurant environment
- Effectively managed multiple tables, ensuring timely order delivery and guest satisfaction
- Implemented processes to improve efficiency during peak hours, reducing wait times for guests
- Resolved customer complaints swiftly, fostering positive dining experiences and repeat business
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales significantly by upselling higher-end products to customers.
Education
No Degree - General Associates Degree
Linn Benton Community College
Albany, OR03-2026
High School Diploma -
South Albany High School
Albany, OR06-2007
Skills
- Bakery operations management
- Staff training and development
- Inventory management
- Sales forecasting
- Budgeting and financial reporting
- Customer service excellence
- Promotional marketing strategies
- Labor cost management
- Communication skills
- Supervisory experience
- Multitasking and prioritizing
Timeline
Bakery Manager
North Albany IGA
07.2019 - Current
Waitress
Sizzler
06.2006 - 06.2018
No Degree - General Associates Degree
Linn Benton Community College
High School Diploma -
South Albany High School