Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Valarie Marroquin

Huntsville,TX

Summary

Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Asst. Front Office Coordinator position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Asst. Front Office Coordinator

HPAM
07.2019 - Current
  • Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
  • Gathered and organized materials to support operations.
  • Coached employees through day-to-day work and complex problems.
  • Aided colleagues, managers and customers through regular communication and assistance.
  • Entered data, generated reports and produced tracking documents.
  • Entered and maintained departmental records in company database.
  • Managed office activities by maintaining communication between clients, tracking records and filing all documents.
  • Managed filing systems for electronic and hard copy documents to keep organized records.
  • Maintained master schedule and set up appointments.
  • Drove workflow improvements by streamlining processes.
  • Led comprehensive staff member training covering key topics.
  • Resolved employment-related disputes through proactive communication.
  • Devised and implemented improvements to reporting procedures.
  • Interpreted management directives to define and document administrative staff processes.
  • Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
  • Oversaw project logistics using industry expertise and independent judgment.
  • Managed conference scheduling and travel arrangements for key personnel.
  • Controlled expenditures and worked with accounting department to manage budgets.

Patient Service Specialist

Texas Orthopedic Specialists
07.2020 - 07.2021
  • Facilitated communication between patients and various departments and staff.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Kept current with literature and felid advancements to advocate to and for patients.
  • Taught patients and families to use at-home medical equipment.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.

Pharmacy Technician Trainee

Brookshire Brothers Pharmacy
06.2014 - 03.2019
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Counted, measured, and compounded medications following standard procedures.
  • Reviewed and verified customer information and insurance provider information.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Collected co-payments or full payments from customers.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Aided customers in understanding how to properly take medications.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Restocked automated medication dispensing equipment.
  • Assisted with filling prescriptions daily.
  • Monitored drug interactions for customers.
  • Completed insurance forms and billed insurance companies.
  • Provided expertise about composition of drugs.
  • Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
  • Supervised 5 pharmacy technicians and coordinated day-to-day assignments.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Set up and modified patient profiles in Pioneer then McKesson to include current information such as medications and insurance details.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Managed opening and closing duties for pharmacy.
  • Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
  • Conducted drug product reviews and assisted Pharmacists and staff in drug inventory management.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Liaised with other pharmacies to eliminate issues related to product expiration.

Education

Trade - Cosmetology

Sebring Career Schools
Houston, TX
03.2018

High School Diploma -

Buffalo High School
Buffalo, TX
06.2011

Skills

  • Accounts Payable and Accounts Receivable
  • Data Communications
  • Information Protection
  • Sorting and Labeling
  • Team Bonding
  • Special Projects
  • Written Communication
  • Office Support
  • Account Reconciliation
  • Scheduling Meetings
  • Inquiry Requests
  • Policy and Procedure Modification
  • Administrative Duties
  • Credit and Collections
  • Senior Leadership Support
  • Project Management
  • Customer Satisfaction
  • Workflow Planning
  • Office Procedures
  • Customer Relations
  • Office Organization
  • Mail Handling
  • Community Interaction
  • Performance Improvement
  • Microsoft Office
  • Accounts Payable and Receivable
  • Prioritization Skills
  • Payment Collection
  • Greeting Visitors
  • Employee Paperwork
  • Training and Development
  • Coaching and Training
  • Customer Care
  • Volunteer Relations
  • Billing and Invoicing
  • Scheduling
  • Documentation

Accomplishments

  • Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion of focus.
  • Developed and instituted employee training and retention initiative.
  • Recognized by management for hard that promoted me to Asst. Front Office Coordinator.
  • Advanced from PSS to Asst. Front Office Coordinator within 3 years.

Timeline

Patient Service Specialist

Texas Orthopedic Specialists
07.2020 - 07.2021

Asst. Front Office Coordinator

HPAM
07.2019 - Current

Pharmacy Technician Trainee

Brookshire Brothers Pharmacy
06.2014 - 03.2019

Trade - Cosmetology

Sebring Career Schools

High School Diploma -

Buffalo High School

Similar Profiles

CREATE PROFILE
Valarie Marroquin