Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Valarie Moore

Houston,TX

Summary

Dynamic and dedicated professional with extensive experience in customer service at Waffle House Restaurant. Proven ability to enhance customer satisfaction through effective conflict resolution and exceptional communication skills. Skilled in cash handling and POS operations, consistently maintaining accuracy and efficiency while fostering a positive dining atmosphere.

Friendly and reliable cashier, staff trainer, manage offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Cashier/Carhop Server

Sonics Drive In
01.2025 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Family Caregiver

Entrepreneurship
12.2020 - 10.2024
  • Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
  • Contributed to a positive atmosphere within the home setting by engaging in meaningful conversations and recreational activities with patients.
  • Coordinated healthcare appointments for patients, ensuring timely access to necessary medical services.
  • Assisted patients with physical therapy exercises, promoting improved mobility and overall health outcomes.
  • Served as a dedicated advocate for patient needs when interacting with healthcare professionals or insurance companies.
  • Facilitated open communication between family members and healthcare providers, fostering collaborative decision-making regarding patient care.
  • Ensured safety and comfort for patients through meticulous attention to detail in administering medications, hygiene assistance, and mobility support.
  • Improved patient care by developing personalized care plans and maintaining detailed records of daily activities.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted with daily living activities, running errands, and household chores.

Restaurant Server

Waffle House Restaurant
12.2017 - 07.2020
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Caregiver

Independent Family
01.2010 - 09.2017
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean, safe, and well-organized patient environment.

Mcdonald's Shift Leader

Valuzzzo Management6
04.2006 - 01.2010
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.

Education

High School Diploma -

Denham Springs High School
Denham Springs, LA

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cleaning and sanitizing
  • Cash handling
  • Cash register operation
  • Written and verbal communication
  • Order taking
  • Professionalism and courtesy
  • Conflict resolution
  • POS system operations
  • Staff training

Certification

  • Certified Shift Manager and certified if food safety, for my employment at Mcdonald's

Timeline

Cashier/Carhop Server

Sonics Drive In
01.2025 - Current

Family Caregiver

Entrepreneurship
12.2020 - 10.2024

Restaurant Server

Waffle House Restaurant
12.2017 - 07.2020

Caregiver

Independent Family
01.2010 - 09.2017

Mcdonald's Shift Leader

Valuzzzo Management6
04.2006 - 01.2010

High School Diploma -

Denham Springs High School

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