Valarie Moxley
Rock Hill,SC
Summary
Personable Office Administrator with three years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
6
6
years of professional experience
Work History
Office Administrator
Caliber Collision
Fort Mill, SC
06.2021 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Reconciled account files and produced monthly reports.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Maintained accurate financial records by regularly reconciling accounts receivable ledgers.
Customer Service Representative
Service King Collision
Rock Hill, SC
10.2020 - 06.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Ensured timely payments from clients through effective communication and proactive followups.
Waitress
Pops Cafe
Rock Hill, SC
02.2019 - 10.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Hostess
Akahana Asian Bistro
Fort Mill, SC
05.2018 - 06.2020
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
South Pointe High School
Rock Hill, SC06.2019
Skills
- Time Management
- Customer Engagement
- Verbal Communication
- Document Management
- Telephone reception
- Payroll
Timeline
Office Administrator
Caliber Collision
06.2021 - Current
Customer Service Representative
Service King Collision
10.2020 - 06.2021
Waitress
Pops Cafe
02.2019 - 10.2020
Hostess
Akahana Asian Bistro
05.2018 - 06.2020
South Pointe High School