Summary
Work History
Education
Skills
Work Availability
Quote
Timeline
OfficeManager
Valarie Ortega

Valarie Ortega

Azle,TX

Summary

Results-driven Administrative Professional with extensive experience in optimizing operational efficiency and managing critical functions. Multi-tasking abilities and a strong focus on customer service have led to improved systems and reduced expenditures. Notable achievements include significant enhancements in team performance and customer satisfaction.

Work History

Office Manager

Silver Dollar Customs
Azle, TX
07.2024 - 03.2025
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Identified unnecessary expenditures and slashed costs, resulting in monetary gain savings.
  • Generated daily summaries of sales, expenses, and profits for executives to ensure budget compliance.
  • Optimized invoicing system to enhance billing efficiency.
  • Maintained cost-effectiveness through strategic ordering of necessary items.
  • Utilized strong problem-solving skills to resolve challenges and improve customer service.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Provided outstanding telephone customer service.
  • Generated engaging posts for various social platforms.
  • Organized documentation processes for automotive events.

Customer Sales and Service Expert

CSG West Granite & Floors
Weatherford, TX
01.2022 - 06.2024
  • Assisted customers in selecting products and services aligned with their needs.
  • Maintained detailed records of sales and customer interactions.
  • Developed strong relationships with clients through effective communication skills.
  • Processed payments and invoices efficiently to ensure seamless transactions.
  • Researched product specifications and technical information to offer updated and accurate information.
  • Streamlined day-to-day responsibilities encompassing cash handling and secure closures.
  • Efficiently managed a large number of incoming calls while completing additional tasks.
  • Elevated online presence with consistent and compelling social media updates.

Store Manager

The Dance Shop
Fort Worth, TX
10.2016 - 01.2022
  • Supervised daily operations, including scheduling, inventory management, and employee training.
  • Designed creative product displays to attract customer interest and increase sales.
  • Resolved customer concerns promptly, ensuring a high satisfaction rating.
  • Identified cost-saving opportunities through inventory and waste reduction.
  • Mentored staff to improve job performance and workplace productivity.
  • Provided customer support via phone, delivering personalized assistance.

Executive/Personal Assistant

Woodworks
Fort Worth, TX
08.1998 - 02.2003
  • Coordinated multiple schedules using online calendaring system.
  • Provided personal support to the executive, including errand running and personal shopping.
  • Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
  • Took detailed notes in meetings and disseminated information afterward.
  • Organized and scheduled meetings, appointments, and travel arrangements for the executive.
  • Planned and coordinated events across the United States, from small meetings to large corporate gatherings.
  • Designed streamlined processes within departments for maximum procedural efficiency.
  • Performed thorough research and data analysis to aid strategic planning.
  • Streamlined process for handling incoming calls.

Executive Assistant to the Managing Director

William Rigg
Fort Worth, TX
08.1997 - 08.1998
  • Attended weekly meetings with executive staff members; recorded meeting minutes accurately.
  • Organized and managed travel arrangements for the Managing Director, including flights, hotels and transportation.
  • Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
  • Prepared expense reports for the Managing Director according to company policy.
  • Leveraged word processing software to create proposals, letters and memos.
  • Applied industry knowledge and personal expertise to customize meetings, conferences and conventions to specific standards.

Executive Assistant/Meeting and Travel Coordinator

Color Tile
Fort Worth, TX
12.1988 - 08.1997
  • Organized group travel arrangements, providing detailed itineraries, and coordinating logistics for seamless travel experiences.
  • Designed presentations for regional and divisional meetings with top-level executives.
  • Wrote and distributed executive meeting agendas and minutes to department heads and the executive team.
  • Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
  • Developed and implemented a comprehensive program for meeting planning, budgeting, exhibitor services, registration support, catering coordination, audio and visual requirements and onsite management.
  • Coordinated the screening and routing of executive phone inquiries.
  • Conducted site visits to identify potential venues for events based on criteria established by executives.
  • Provided administrative support by preparing documents such as contracts, budgets, presentations and other related materials.

Education

High School Diploma -

Trinity High School
Euless, TX

Skills

  • Strong problem solver
  • Customer relations
  • Senior leadership support
  • Policy and procedure modification
  • Inbound call management
  • Professional and mature
  • Quickbooks
  • Microsoft Suite
  • Google Docs
  • 10 key

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

A mature person is one who does not think only in absolutes, who is able to be objective even when deeply stirred emotionally, who has learned that there is both good and bad in all people and all things, and who walks humbly and deals charitably with the circumstances of life.
Eleanor Roosevelt

Timeline

Office Manager

Silver Dollar Customs
07.2024 - 03.2025

Customer Sales and Service Expert

CSG West Granite & Floors
01.2022 - 06.2024

Store Manager

The Dance Shop
10.2016 - 01.2022

Executive/Personal Assistant

Woodworks
08.1998 - 02.2003

Executive Assistant to the Managing Director

William Rigg
08.1997 - 08.1998

Executive Assistant/Meeting and Travel Coordinator

Color Tile
12.1988 - 08.1997

High School Diploma -

Trinity High School

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Valarie Ortega