Valarie Rase
Tempe,AZ
Summary
Dynamic and innovative professional seeking opportunities for personal and professional growth. A self-starter with a positive attitude, consistently driven to learn, improve, and achieve success. Committed to leveraging creativity and problem-solving skills in a collaborative environment. Passionate about tackling new challenges and making a meaningful impact within the organization.
Overview
19
19
years of professional experience
Work History
Quality Control Title Collector
American Heritage Federal Credit Union
05.2023 - 07.2025
- Consistently met and exceeded service standards, as evaluated by internal and external members, by providing accurate information, timely responses, and professional conduct.
- Effectively listened to member needs and offered tailored solutions, demonstrating a "whatever it takes" attitude.
- Managed and updated electronic title reports via VINtek and DealerTrack, ensuring accuracy and compliance.
- Processed documentation for lien encumbrances in accordance with state requirements, minimizing risk and maximizing asset protection.
- Researched and prepared lease buyout documents, communicating updates to members throughout the process.
- Collaborated with recovery companies to secure the credit union's collateral, safeguarding financial interests.
- Ensured compliance with local, state, and federal regulations, maintaining up-to-date knowledge of industry standards.
- Proactively identified and resolved VIN errors, ensuring accuracy of loan documentation.
- Participated in the American Heritage Credit Union University Program, completing required compliance training and coursework within prescribed timelines.
- Managed GL accounts related to sales tax on vehicles, ensuring accurate financial reporting and compliance.
Ambassador-Team Lead
Amazon ABE8
09.2016 - 05.2023
- In charge of motivating and training all newly hired employees.
- Facilitated the launch of a new Amazon Fulfillment Center.
- Support Area Manager with daily operational functions.
- Member of the Associate safety committee.
- Trained as : Problem Solver, Pallet Receiver, Presort, Universal Receive, TDR Specialist, Inbound and Outbound Dock.
- Provided feedback on event performance, contributing to continuous improvement of engagement strategies.
- Trained new ambassadors on best practices for effective representation and engagement techniques.
- Resolved conflicts between staff members in diplomatic manner.
- Evaluated progress towards achieving mission goals using key performance indicators and implemented necessary changes for continuous improvement.
Assistant Manager
Pleasant News Janitorial/ITT Technical Institute
05.2012 - 09.2016
- Delegated tasks to team members to optimize productivity.
- Generated repeat business through exceptional customer service.
- Managed workflow to exceed quality service goals.
- Supervised a weekly schedule of projects and anticipated the timelines for specific milestones and completion.
- Developed strong working relationships with staff, fostering a positive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Assistant Front End Manager
Fry's Food And Drug
09.2006 - 05.2012
- Oversaw daily front end operations, ensuring exceptional customer service and efficient workflow.
- Trained and mentored new staff on company policies and front end procedures.
- Implemented strategies to enhance checkout efficiency, reducing customer wait times.
- Collaborated with management to develop promotional displays that increased product visibility.
- Resolved customer inquiries and complaints promptly, enhancing overall customer satisfaction.
- Conducted regular audits of cash registers to ensure accuracy and compliance with financial protocols.
Education
Associate of Arts - Psychology
Community College of Philadelphia - Northwest Regional Center
Philadelphia, PASkills
- Evaluation analysis
- Confident team leader
- Collaborative team development
- Team engagement initiatives
- Financial analysis experience
- Proficient in meeting deadlines
- Effective conflict resolution
- Analytical problem-solving
- Detailed account evaluation
Accomplishments
- Earned "Employee of the Year" Award in 2010 at Fry's Food and Drug.
- Collaborated with team of 5 in the development of New North Dock and receiving procedures.
- Earned "Employee of the Monty" Award in 2019,2020,2022 at Amazon.
- Achieved record of 531 pallets by completing Pallet Receive daily count with accuracy and efficiency.
Timeline
Quality Control Title Collector
American Heritage Federal Credit Union
05.2023 - 07.2025
Ambassador-Team Lead
Amazon ABE8
09.2016 - 05.2023
Assistant Manager
Pleasant News Janitorial/ITT Technical Institute
05.2012 - 09.2016
Assistant Front End Manager
Fry's Food And Drug
09.2006 - 05.2012
Associate of Arts - Psychology
Community College of Philadelphia - Northwest Regional Center
Awards
Recipient of the Employee of the Year award in 2010, Promoted to Front End Manager after only one month of employment, Supervised team of 50+ and helped maintain a 98.3% customer satisfaction rate