Summary
Overview
Work History
Education
Skills
Timeline
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VALARIE RICHARD

VALARIE RICHARD

Lancaster,California

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

9
9
years of professional experience

Work History

Sales Support/Customer Equipment Specialist

Alcon Laboratories, LLC
02.2021 - 01.2025
  • Receive email and phone communication from Customers, AM, CRM, RM and FSE’s in direct support of field-based personnel requiring equipment and/or ordering repair parts through SAP
  • Prioritize, allocate and arrange logistics related to equipment to be presented at customer locations
  • Open service cases in Salesforce and ServiceMax including Work Orders for service or repair and dispatch FSE as needed
  • Ensure oversight and maintenance scheduling for instruments, to include leveraging Field Support Engineers, scheduling field service maintenance and field service repairs for equipment located offsite
  • Ensured all documentation is thorough and complete for any sold fixed asset, demo pool equipment or any other equipment that is managed through a contact or lease program
  • Learn, understand and apply department SOPs and work instructions, including completing assigned training requirements within due dates.
  • Troubleshoot issues with customers, CRMs and FSEs, including reviewing blueprints or technical drawings and/or equipment manuals to identify a specific part or issue

Contract Coordinator

Center for Autistic Related Education
06.2020 - 02.2021
  • Central point of contact for all funding sources related to contract authorizations and purchases of service.
  • Update the clinical team, regional managers, and CEO regarding funding sources.
  • Manage all contracts from funding sources based on requirements, content, rates, terminology, and financial agreements.
  • Enter contracts into CRM, track and monitor incoming and expiring contracts proactively to ensure no laps in care.
  • Review contracts with clients.
  • Liaison between third-party billers and clients.
  • Support billing department and contract co-pays, and deductibles from regional centers.

Human Resources Assistant Manager

Incotec
11.2019 - 04.2020
  • Assist manager with the daily operations of the human resources department
  • Provide secretarial support through filing, data entry, photocopies, formatting and printing information
  • Collect and enter time slips for all departments, including sick/vacation time daily in ADP.
  • Review application/resume, and schedule interviews with department managers.
  • Recruited top talent to maximize profitability.
  • Maintained accurate personnel records, streamlining the retrieval of information for both internal and external stakeholders.
  • Prepared offer letter, drug test and background check documentation for new hires.
  • Converted and organized all employee files into the company’s new filing system.
  • Maintains employee confidence and protects operations by keeping human resource information confidential.

Workers Compensation Provider Liaison

California Medical Evaluators (CME)
06.2016 - 09.2019
  • Scheduling IME, FED, LACERA, PQME & AME, evaluations, reevaluations & depositions for over 100 physicians. High call volume. Performing verification according to DWC rules and guidelines. Documenting service requests for over 100 Physicians
  • Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
  • Obtain/Confirm all pertinent billing and demographic information, with Applicants, Attorneys, and/or Insurance Adjusters
  • Schedule MRI, CT scans, X-rays, Ultrasound/Screening, and Nuclear-Medicine procedures
  • Prior to appointment, obtained evaluation authorizations and medical records from law firms and insurance adjusters
  • Process dictation and transmit reports to the Doctor for finalization
  • Performs other duties as assigned to ensure the smooth operation of the organization, including Physicians Requisition Forms for testing
  • Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.

Education

Antelope Valley College
Lancaster, CA
02.2020

High school or equivalent -

Parkridge Private School

Skills

  • Microsoft Office Suites

  • Microsoft Teams

  • SAP

  • Salesforce & SF Lightening

  • 10 Key By Touch

  • Quick Books

  • Data Entry

  • Scheduling

  • Administrative Assistance

  • Legal Solutio

  • A1 Law

  • ADP

  • Accounts Payables

  • Account Receivable

  • Abacus

  • Typing 45 wpm

  • Adobe Acrobat

Timeline

Sales Support/Customer Equipment Specialist

Alcon Laboratories, LLC
02.2021 - 01.2025

Contract Coordinator

Center for Autistic Related Education
06.2020 - 02.2021

Human Resources Assistant Manager

Incotec
11.2019 - 04.2020

Workers Compensation Provider Liaison

California Medical Evaluators (CME)
06.2016 - 09.2019

Antelope Valley College

High school or equivalent -

Parkridge Private School

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