Valarie Rodriguez
West Sacramento,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Provider
In Home Supportive Services
West Sacramento
08.2023 - Current
- Provide high-quality care as a caregiver.
Member Service Representative
Western Health Advantage
Sacramento, CA
07.2015 - 05.2017
- Handled incoming calls from members and providers in a fast-paced call center environment.
- Reviewed health benefits, copays, and deductibles for members.
- Assigned members their primary care physicians or medical groups.
- Verified member's information over phone to protect patient HIPAA laws.
- Conducted research and resolved claims for members and providers.
- Documented and tracked incoming telephone conversations.
- Passed internal audits in compliance with company standards and guidelines.
Customer Service Representative
Republic Services
Sacramento, CA
06.2013 - 01.2015
- Provided exceptional customer service in a fast-paced call center environment
- Handled inbound calls from residential customers
- Scheduled and coordinated bulky waste collection pickup.
- Researched and resolved customer discrepancies.
- Met customer services goals as both a team member and an individual contributor.
Education
General Education
Independent Study
Sacramento, CA06-2004
Skills
- Finger printed & background checked
- Professional
- Respectful
- Self Motivated
- Exceptional time management
- Quick Learner
- Positive
- Effective Communicator
- Reliable
- HIPAA Trained
- Medical Terminology
- Call Center Experienced
References
References available upon request.
Timeline
Provider
In Home Supportive Services
08.2023 - Current
Member Service Representative
Western Health Advantage
07.2015 - 05.2017
Customer Service Representative
Republic Services
06.2013 - 01.2015
General Education
Independent Study
Similar Profiles
Morgan GaitherMorgan Gaither
Caregiver at In Home Supportive ServicesCaregiver at In Home Supportive Services
Breanna McGheeBreanna McGhee
At Home Caregiver at In Home Supportive ServicesAt Home Caregiver at In Home Supportive Services
Sheridan MitchellSheridan Mitchell
IHSS Care Provider at In Home Supportive ServicesIHSS Care Provider at In Home Supportive Services
Ronni CornellRonni Cornell
Home Health Caregiver at In Home Supportive ServicesHome Health Caregiver at In Home Supportive Services
Felicia GuajardoFelicia Guajardo
Sterile Processing Tech 1 at UC Davis Health 48XSterile Processing Tech 1 at UC Davis Health 48X