Valarie Troche
Homewood,IL
Summary
Highly organized with 20+ years of experience in data management and data entry. Skilled in maintaining accurate and up-to-date records, ensuring data integrity and reliability. Proficient in data entry software, database management, and data verification processes. Proficient in leading cross-functional teams to achieve compliance with industry standards and enhance overall service delivery.
Overview
24
24
years of professional experience
Work History
QUALITY IMPROVEMENT COORDINATOR
Advocate Health Care
10.2018 - Current
- Dedicated Quality Improvement Coordinator with over 21 years of experience in health care settings.
- Expert in developing and implementing quality improvement initiatives that enhance patient care and operational efficiency.
- Skilled in data analysis and report generation to monitor performance metrics and identify areas for improvement.
- Led quality improvement initiatives to enhance patient safety and care delivery standards.
- Developed and implemented training programs for staff on quality improvement methodologies.
- Facilitated multidisciplinary meetings to identify areas for process enhancement and collaboration.
- Analyzed data trends to monitor quality metrics and drive informed decision-making.
- Coordinated audits and assessments to ensure compliance with regulatory standards and best practices.
- Mentored team members in quality assurance principles, fostering a culture of continuous improvement.
- Collaborated with stakeholders to design strategic plans focused on optimizing operational efficiency.
- Streamlined reporting processes, enhancing accuracy and reducing turnaround time for quality assessments.
- Developed quality improvement plans, policies and operational guidelines.
- Documented and reported issues with compliance, standards of care, and quality assurance requirements.
- Evaluated competency of clinical staff, documenting performance, and recommending improvements.
- Created and implemented effective care plans.
- Completed site visits to conduct assessments.
- Maintained current clinical knowledge by participating in hands-on patient care.
- Established a culture of continuous improvement, fostering proactive problem-solving among team members.
- Promoted a safety-first mindset among employees, leading to decreased workplace incidents and injuries.
- Facilitated open communication channels between management teams and front-line employees to bridge gaps in understanding related to quality expectations.
- Achieved significant cost savings by identifying inefficiencies and implementing lean methodologies across various departments.
- Managed multiple quality improvement projects simultaneously, ensuring timely completion within budget constraints.
Certified Medical Assistant
Advocate Health Care
10.2001 - 10.2018
- Administered vaccinations and medications per physician orders, ensuring patient safety and compliance with regulations.
- Obtained and documented patient medical histories and vital signs to facilitate accurate diagnosis and treatment.
- Assisted healthcare providers during examinations by preparing instruments, maintaining a sterile environment, and ensuring patient comfort.
- Coordinated patient schedules and managed appointment systems to optimize clinic efficiency and reduce wait times.
- Administered medications and vaccinations, ensuring patient safety and compliance with health regulations.
- Assisted in patient examinations, documenting vital signs and medical histories for accurate record-keeping
- Trained new staff on clinical procedures, fostering a collaborative environment and enhancing team performance.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Taught patients about medications, procedures, and care plan instructions.
Education
Bachelors - Business Administration
South College
Knoxville, TN05.2024
Associate - Health Sciences
South College
Knoxville, TN12.2019
Skills
- Leadership
- Strategy
- Analysis
- Communication
- Teamwork
- Problem-solving
- Innovation
- Organization
- Implementation
- Quality management systems
- Customer satisfaction focus
- Strategic planning
- Material specifications
- Process improvement expertise
- Policy updates
- Innovation and creativity
- Project management
- Training coordination
- Conflict resolution techniques
- Performance improvements
- Utilization review
- Documentation management
- Audit compliance
- Process updates
- Process development
- Utilization management
- Training implementation
- Team leadership capabilities
- Onsite visit experience
- Auditing and compliance
Timeline
QUALITY IMPROVEMENT COORDINATOR
Advocate Health Care
10.2018 - Current
Certified Medical Assistant
Advocate Health Care
10.2001 - 10.2018
Bachelors - Business Administration
South College
Associate - Health Sciences
South College
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