Valarie Troche
Homewood,IL
Summary
Highly organized with 20+ years of experience in data management and data entry. Skilled in maintaining accurate and up-to-date records, ensuring data integrity and reliability. Proficient in data entry software, database management, and data verification processes. Proficient in leading cross-functional teams to achieve compliance with industry standards and enhance overall service delivery.
Overview
24
24
years of professional experience
Work History
QUALITY IMPROVEMENT COORDINATOR
Advocate Health Care
Homewood, IL
10.2018 - Current
- Dedicated Quality Improvement Coordinator with over 21 years of experience in health care settings.
- Expert in developing and implementing quality improvement initiatives that enhance patient care and operational efficiency.
- Skilled in data analysis and report generation to monitor performance metrics and identify areas for improvement.
- Led quality improvement initiatives to enhance patient safety and care delivery standards.
- Developed and implemented training programs for staff on quality improvement methodologies.
- Facilitated multidisciplinary meetings to identify areas for process enhancement and collaboration.
- Analyzed data trends to monitor quality metrics and drive informed decision-making.
- Coordinated audits and assessments to ensure compliance with regulatory standards and best practices.
- Mentored team members in quality assurance principles, fostering a culture of continuous improvement.
- Collaborated with stakeholders to design strategic plans focused on optimizing operational efficiency.
- Streamlined reporting processes, enhancing accuracy and reducing turnaround time for quality assessments.
- Developed quality improvement plans, policies and operational guidelines.
- Documented and reported issues with compliance, standards of care, and quality assurance requirements.
- Evaluated competency of clinical staff, documenting performance, and recommending improvements.
- Created and implemented effective care plans.
- Completed site visits to conduct assessments.
- Maintained current clinical knowledge by participating in hands-on patient care.
- Established a culture of continuous improvement, fostering proactive problem-solving among team members.
- Promoted a safety-first mindset among employees, leading to decreased workplace incidents and injuries.
- Facilitated open communication channels between management teams and front-line employees to bridge gaps in understanding related to quality expectations.
- Achieved significant cost savings by identifying inefficiencies and implementing lean methodologies across various departments.
- Managed multiple quality improvement projects simultaneously, ensuring timely completion within budget constraints.
Certified Medical Assistant
Advocate Health Care
Burbank, IL
10.2001 - 10.2018
- Administered vaccinations and medications per physician orders, ensuring patient safety and compliance with regulations.
- Obtained and documented patient medical histories and vital signs to facilitate accurate diagnosis and treatment.
- Assisted healthcare providers during examinations by preparing instruments, maintaining a sterile environment, and ensuring patient comfort.
- Coordinated patient schedules and managed appointment systems to optimize clinic efficiency and reduce wait times.
- Administered medications and vaccinations, ensuring patient safety and compliance with health regulations.
- Assisted in patient examinations, documenting vital signs and medical histories for accurate record-keeping
- Trained new staff on clinical procedures, fostering a collaborative environment and enhancing team performance.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Taught patients about medications, procedures, and care plan instructions.
Education
Bachelors - Business Administration
South College
Knoxville, TN05.2024
Associate - Health Sciences
South College
Knoxville, TN12.2019
Skills
- Leadership
- Strategy
- Analysis
- Communication
- Teamwork
- Problem-solving
- Innovation
- Organization
- Implementation
- Quality management systems
- Customer satisfaction focus
- Strategic planning
- Material specifications
- Process improvement expertise
- Policy updates
- Innovation and creativity
- Project management
- Training coordination
- Conflict resolution techniques
- Performance improvements
- Utilization review
- Documentation management
- Audit compliance
- Process updates
- Process development
- Utilization management
- Training implementation
- Team leadership capabilities
- Onsite visit experience
- Auditing and compliance
Timeline
QUALITY IMPROVEMENT COORDINATOR
Advocate Health Care
10.2018 - Current
Certified Medical Assistant
Advocate Health Care
10.2001 - 10.2018
Bachelors - Business Administration
South College
Associate - Health Sciences
South College