Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Valarie Usher

Tustin,CA

Summary

Adept at enhancing operational efficiency and customer satisfaction, my tenure at Goodwill Southern California Store & Donation Center showcased my ability to manage and streamline store operations, leading to a significant increase in customer satisfaction ratings. With expertise in Quickbooks and exceptional verbal communication, I excel in roles requiring meticulous organization and a proactive approach to problem-solving. Dependable [Job Title] with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Clerical Officer

United States Post Office
03.2017 - Current
  • Provided exceptional customer service to both external clients and internal staff, addressing inquiries promptly and professionally.
  • Developed effective time management skills by prioritizing tasks according to urgency and importance.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Demonstrated versatility in handling diverse clerical tasks including scheduling appointments, answering phones, and coordinating travel arrangements.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained high levels of accuracy when entering data into company databases, ensuring information consistency throughout the organization.
  • Supported management with daily administrative tasks, enabling them to focus on strategic decisionmaking.
  • Produced correspondence, reports, and [Type] documents required for [Duty].
  • Monitored security to help maintain equipment, data and information safety.

Assistant Store Manager

Goodwill Southern California Store & Donation Center
01.2018 - 01.2019
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Assisted in recruiting, hiring and training of team members.
  • Reported issues to higher management with great detail.

Education

High School Diploma -

Belmopan Comprehensive School
Belize
06.1997

Skills

Organization and prioritization

Verbal Communication

Scheduling appointments

Filing systems

Documentation And Reporting

File and records maintenance

Confidentiality handling

Basic accounting

Records administration

Customer Service

Time Management

Quickbooks

Certification

Certificate in Customer Service

Certificate Volunteer Guard

Certificate Quick Book Accounting

Certificate Postal Clerk1

Timeline

Assistant Store Manager

Goodwill Southern California Store & Donation Center
01.2018 - 01.2019

Clerical Officer

United States Post Office
03.2017 - Current

High School Diploma -

Belmopan Comprehensive School

Similar Profiles

CREATE PROFILE
Valarie Usher