Valarie Wicker
Dewey-Humboldt,AZ
Summary
Excellent verbal communication and customer service skills. Positive, enthusiastic and energetic. Patient-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving Patient satisfaction and driving positive outcomes. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Massage Therapist / Reiki II Practitioner
Self-employeed
Dewey , Arizona
01.2010 - Current
- Increased sales by providing exceptional service and maintaining positive and energetic attitude.
- Selected and employed variety of massage techniques to meet client's needs.
- Analyzed client's medical histories to identify potential root causes of ailments.
- Recommended additional therapies or modalities as needed for optimal outcomes.
- Facilitated fluid dispersion and muscle relaxation via longitudinal gliding.
- Continuously evaluated and improved massage techniques and client interaction skills to exceed expectations and promote a loyal client base.
- Provided exceptional customer service, addressing any concerns and ensuring a therapeutic and relaxing massage experience.
Receptionist / Sales
Hi-Tech Mold & Tool
Pittsfield , MA
06.2006 - 02.2008
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Coordinated pick-up and delivery of express mail services.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Greeted customers, answered general questions and directed to appropriate locations.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Monitored office supplies inventory and placed orders when necessary.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Assisted with special projects assigned by management when required.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Sorted incoming mail and directed to correct personnel each day.
Housekeeping Supervisor
Cranwell Resort & Golf Club
Lenox , Massachusetts
05.2003 - 07.2005
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Delegated work to staff, setting priorities and goals.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Responded promptly to maintenance requests from guests or staff members.
- Established effective communication between team members in order to foster a positive work environment.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Verified each completed room against standard plans to maintain consistency.
- Communicated with maintenance team on damages to repair.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Scheduled employees' shifts according to occupancy levels at the hotel.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Prepared work schedules for associates to promote proper staffing levels.
- Explained goals and expectations required of trainees.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Front Desk Agent
Cranwell Resort & Golf Club
Lenox , Massachusetts
07.1997 - 01.2002
- Verified accuracy of room rates and other charges during check-in process.
- Kept records of room availability and guest accounts, manually or using computers.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Assisted with check-in and check-out procedures for guests.
- Ensured that all safety regulations were followed according to company standards.
- Resolved customer complaints promptly and courteously.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Inputted guest information into computer system accurately and securely.
- Issued room keys and escort instructions to bellhops.
- Managed cash drawer responsibly throughout shift.
- Arranged tours, taxis or restaurant reservations for customers.
- Provided excellent customer service while upholding company policies.
- Maintained cleanliness of lobby area at all times.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Addressed customer needs in a timely manner.
- Provided information about hotel amenities, services, and local attractions.
- Processed payments accurately and efficiently.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Answered phones, responded to inquiries, and took messages.
- Computed bills, collected payments and made change for guests.
- Input and confirmed reservations for guests.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Transmitted and received messages using telephones or telephone switchboards.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Massage Therapy Certificate - Massage Therapy
Mildred Elley Business School
Pittsfield, MA05-2010
Certificate in Medical Billing & Coding - Medical Billing & Coding
AAPC
Salt Lake City, UTSkills
- Professionalism and ethics
- Administrative procedures
- Client assessment
- Anatomy knowledge
- Session documentation
- Customer service
- Listening skills
- Problem-solving skills
- Cash handling
- Front office support
Certification
- Certified through AAPC in Medical Billing
Languages
American Sign Language
Professional
Timeline
Massage Therapist / Reiki II Practitioner
Self-employeed
01.2010 - Current
Receptionist / Sales
Hi-Tech Mold & Tool
06.2006 - 02.2008
Housekeeping Supervisor
Cranwell Resort & Golf Club
05.2003 - 07.2005
Front Desk Agent
Cranwell Resort & Golf Club
07.1997 - 01.2002
Massage Therapy Certificate - Massage Therapy
Mildred Elley Business School
Certificate in Medical Billing & Coding - Medical Billing & Coding
AAPC
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