Valaurie Riley
Wabash,IN
Summary
Dynamic leader with a proven track record at Aaron's Sales and Lease, adept at driving significant sales results and enhancing customer satisfaction. Excelled in team motivation and problem-solving, achieving ambitious goals through strategic planning and execution. Demonstrates exceptional multi-tasking and organizational skills, ensuring operational excellence and growth.
Overview
10
10
years of professional experience
Work History
Assistant Manager (Fast Tracker)
Aaron's Sales and Lease
Marion, IN
02.2023 - Current
- Supervise day-to-day operations to meet performance expectations in sales and non-renewals.
- Maintaining a clean, safe, and organized store environment to enhance the customer experience.
- Lead daily meetings to establish ambitious goals and help each team member implement a plan to achieve their targets.
- Responsible for weekly inventory & reconciliation.
- Closing lease agreements and assuring proper account set up.
- Improving customer satisfaction by ensuring prompt resolution of issues and concerns.
- Making non-renewal calls and field visits.
- Working with associates on taking proper payments.
- Promote store growth by executing the companies marketing and sales processes.
Sales Manager
Aaron's Sales and Lease
Marion, IN
08.2017 - 02.2023
- Built long-lasting relationships with our customers through excellent customer service and consistent followups.
- Worked with all sales associates to assist with routine sales and handle advances issues.
- Engaged with customers to quickly identify their needs and close sales.
- Maintained Sales Floor, keeping it well stocked and priced per company guidelines.
- Managed Sales & Promotional marketing.
- Overseeing Product Technicians daily activities such as preparing paperwork, delivery route, and staging merchandise.
- Managing all service calls by issuing loaners, preparing items for service, and promptly contacting the customer to get their items back after being repaired.
Customer Service Representative
Aaron's Sales and Lease
Wabash, Huntington, & Kokomo, IN
05.2014 - 08.2017
- Answered incoming calls and assisted customers with various needs and questions.
- Completed and processed customer applications with attention to detail.
- Provided excellent service by communicating information to customers and always following up on promises.
- Completed quarterly file audits and was responsible for properly filing all new agreements and customer files.
- Upkeep on showroom floor and warehouse. (Cleaning, Pricing, & Organization.)
Education
High School Diploma -
North Miami High School
Denver, INSkills
- Team Motivation
- Skilled at problem solving
- Exceptional at multi-tasking
- Extremely goal oriented
- Strong drive & competitive
- Established track record of exceptional sales results
- Strong organization & planning skills
Timeline
Assistant Manager (Fast Tracker)
Aaron's Sales and Lease
02.2023 - Current
Sales Manager
Aaron's Sales and Lease
08.2017 - 02.2023
Customer Service Representative
Aaron's Sales and Lease
05.2014 - 08.2017
High School Diploma -
North Miami High School