Valda Grant
Charleston,SC
Summary
Team player with strong detail and organizational skills. Seeking a management-level position that offers professional challenges utilizing interpersonal, and problem-solving skills.
Overview
32
32
years of professional experience
Work History
Communications Coordinator
MUSC Communications Call Center
07.2003 - Current
- Manages projects for messaging expansion within MUSC Health system.
- Creates and manages over messaging accounts, on call calendars, messaging groups and templates, messaging devices and inventory.
- Supports general inbound, customer service and training calls.
- Manages annual SIMON training for MUSC GME Residency Program.
- Combined oversight of messaging system infrastructure with maintenance vendor, messaging software vendor and MUSC IS.
- Creates and manages content for department training, operations and customer service.
Shift Coordinator
MUSC Communications Call Center
01.2003 - 06.2003
- Responded to inbound calls for clinical and internal campus services.
- Monitored and improved performance of teams and individual employees
- Interpreted management directives, performed daily assignments and completed special projects
- Prepared daily shift summary reports for supervisor and communicated regularly on goals and progress
Call Center Operator
MUSC Communications Call Center
07.2002 - 01.2003
- Paged internal Life-Safety calls to campus response teams.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Olsten Staffing/SCE&G
03.2002 - 08.2002
- Responded to customer calls for repair and appliance replacement program
- Opened and activated new accounts
- Scheduled service appointments.
Billing Representative
Intellirisk
08.2000 - 03.2002
- Reviewed and solved account and billing discrepancies.
- Assessed accounts for payment status and reached out to customers.
- Maintained excellent customer service resulting in multiple customer commendations and monthly bonuses.
Local Exchange Order Processor
Knology Of South Carolina
07.1998 - 05.2000
- Completed written and verbal requests for local/long distance servicesr.
- Identified and determined corrective action for service failures.
- Maintained installation records and produced reports for sales manager.
- Designed phones services based on client needs.
- Worked successfully as liaison with BellSouth as reseller.
- Served as critical team member during company transition to Charleston market.
Administrative Assistant
The TTE Group
11.1996 - 07.1998
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted with weekly check disbursements and maintained accounts receivables/payable information.
Various Administrative Roles
Olsten Staffing Services
09.1996 - 11.1996
- Assigned to daily temporary assignments in clerical and secretarial roles.
Teller
Nations Bank
12.1993 - 09.1996
- Processed customer transactions.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
Assistant Store Manager
Pizza Hut, Inc.
02.1992 - 01.1993
- Managed opening and closing procedures.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Assistant Store Manager
McDonald's Restaurant
08.1991 - 01.1992
- Managed opening and closing procedures.
- Interviewed and trained staff associates.
- Verified inventory and compiled financial data in compliance with budget.
Education
Master of Science - Business Management
Southern Wesleyan University - Central
North Charleston, SC12.2006
Bachelor of Science - Business Administration & Marketing
Claflin University
Orangeburg, SC05.1991
Skills
- MS Office
- Oracle Query Builder
- Crystal Reports XI
- Spok Smart Suite
- Sitecore (front-end)
- Event Coordination
- Salesforce
Timeline
Communications Coordinator
MUSC Communications Call Center
07.2003 - Current
Shift Coordinator
MUSC Communications Call Center
01.2003 - 06.2003
Call Center Operator
MUSC Communications Call Center
07.2002 - 01.2003
Customer Service Representative
Olsten Staffing/SCE&G
03.2002 - 08.2002
Billing Representative
Intellirisk
08.2000 - 03.2002
Local Exchange Order Processor
Knology Of South Carolina
07.1998 - 05.2000
Administrative Assistant
The TTE Group
11.1996 - 07.1998
Various Administrative Roles
Olsten Staffing Services
09.1996 - 11.1996
Teller
Nations Bank
12.1993 - 09.1996
Assistant Store Manager
Pizza Hut, Inc.
02.1992 - 01.1993
Assistant Store Manager
McDonald's Restaurant
08.1991 - 01.1992
Master of Science - Business Management
Southern Wesleyan University - Central
Bachelor of Science - Business Administration & Marketing
Claflin University
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