Vale McCleary
Sioux City,IA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
32
32
years of professional experience
Work History
Special Education Classroom Assistant
Sioux City Community Schools
Sioux City, IA
08.2022 - Current
- Provided one-on-one support to children with special needs.
- Assisted in monitoring IEP goals and tracking data collection.
- Evaluated student needs to provide helpful resources and support.
- Motivated students using feedback and encouragement.
- Provided disabled students with assistive devices and supportive technology.
- Improved behavior with modification and positive reinforcement techniques.
- Assisted teachers in creating inclusive lesson plans and activities.
- Reviewed and reported on IEP progress.
- Utilized positive reinforcement techniques when working with special needs students.
- Assisted special needs students with daily activities and tasks, such as dressing, eating, and toileting.
- Implemented instructional strategies designed to address specific learning objectives within the classroom setting.
Office Assistant
Landmark ASP Solutions LLC
North Sioux City, SD
09.2020 - 03.2022
- Developed organizational filing systems for confidential customer records and reports.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Performed data entry, document scanning, and indexing tasks.
- Operated standard office equipment including printers, copiers, etc.
- Provided exceptional customer service to clients and visitors.
- Supported accounting department with invoicing and billing tasks.
- Ensured compliance with company policies and procedures.
- Ordered office supplies and managed inventory control.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Coordinated travel arrangements for office personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Completed and mailed contracts, invoices or checks.
- Delivered messages and ran errands.
- Answered telephones, directed calls, and took messages.
Evaluation Manager
Convergys
Sergeant Bluff
09.2009 - 09.2017
- Assisted in developing training material for staff regarding quality assurance principles and techniques.
- Prepared monthly reports detailing performance metrics related to product quality.
- Investigated customer feedback received through surveys or focus groups, providing recommendations based on findings.
- Provided guidance on best practices related to quality assurance procedures.
- Trained newly hired employees by explaining company procedures, job duties and performance expectations.
- Wrote detailed reports outlining performance, quality and defect rates.
- Used root cause analysis tools to determine failures and provide appropriate counter-measures to prevent repeat failures.
- Reviewed customer complaints and identified potential sources of quality issues.
- Communicated effectively with management regarding progress toward meeting quality objectives.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Established key performance indicators (KPIs) to measure success.
- Managed diverse teams to achieve project goals and deadlines.
- Conducted regular staff evaluations and provided constructive feedback.
- Assigned work and monitored performance of project personnel.
- Facilitated conflict resolution among staff members when necessary.
- Delegated work to staff, setting priorities and goals.
- Mentored team members in professional development and growth.
Supervisor
Edge Tele-Services Call Center
No. Sioux City
04.2007 - 12.2008
- Worked closely with human resources to support employee management and organizational planning.
- Facilitated training programs to improve employee skillsets.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Monitored operations and reviewed records and metrics to understand company performance.
- Organized client meetings to provide project updates.
- Managed resource allocation to maximize team productivity.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Maintained positive working relationship with fellow staff and management.
- Set specific goals for projects to measure progress and evaluate end results.
- Monitored employee productivity to provide constructive feedback and coaching.
Accounts Receivable Clerk
Cloverleaf Cold Storage Co.
Sioux City, IA
08.1996 - 07.2006
- Created reports on Accounts Receivable performance for management review.
- Assisted in streamlining accounts receivable process by identifying areas for performance improvement.
Customer Service/Traffic
Tyson Foods, Inc.
Dakota City, NE
01.1995 - 08.1996
- Performed data entry tasks to keep records up-to-date and accurately entered into the system.
- Maintained a professional attitude while providing excellent customer service.
- Monitored call volume trends to determine staffing needs for peak times.
- Worked closely with other departments to resolve complex customer issues.
- Adhered strictly to departmental policies and procedures at all times.
- Provided timely and accurate responses to customer inquiries regarding products, services, and policies.
- Tracked all customer interactions using internal software applications.
- Worked collaboratively with team members to achieve goals.
Customer Service/Quality Assurance Lead
MCI WorldComm
SergeantBluff, IA
11.1992 - 07.1994
- Developed internal procedures for quality assurance purposes.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Maintained up-to-date knowledge of company policies and procedures.
- Strengthened customer retention by offering discount options.
- Resolved customer complaints, ensuring a positive experience.
- Conducted outbound calls for customer satisfaction surveys and promotions.
- Assisted customers via email, chat, and social media platforms.
Education
Associate of Science - Cosmetology
WNCC
Sidney, NE05-1990
Skills
- Supervisory
- Coaching
- Quality Assurance
- Customer Service
- Accounts Payable
- Technical Expertise
- Positive Reinforcement
- Emotional Support
- Classroom Organization
- Transition planning
- IEP goals
- Teacher Assistance
- Toileting assistance
- Heavy Lifting
- Student Supervision
Timeline
Special Education Classroom Assistant
Sioux City Community Schools
08.2022 - Current
Office Assistant
Landmark ASP Solutions LLC
09.2020 - 03.2022
Evaluation Manager
Convergys
09.2009 - 09.2017
Supervisor
Edge Tele-Services Call Center
04.2007 - 12.2008
Accounts Receivable Clerk
Cloverleaf Cold Storage Co.
08.1996 - 07.2006
Customer Service/Traffic
Tyson Foods, Inc.
01.1995 - 08.1996
Customer Service/Quality Assurance Lead
MCI WorldComm
11.1992 - 07.1994
Associate of Science - Cosmetology
WNCC
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