VALE RAMOS
Rock Island,IL
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Radiology
Bartender
Corner Tap
08.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
Medical Assistant
Genesis Psychology Associates
01.2023 - 04.2023
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Measured patient pulse oximetry.
Medical Assistant
Genesis Health Group OBGYN
03.2021 - 01.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures, and care plan instructions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Customer service
Applebee's Neighborhood Grill
08.2019 - 01.2022
- Room preparation/Prepared patients for exams
- Scheduled appointments
- Cash flow management
- Proper sterilization techniques
- Charting
- HIPAA compliance
- Inventory Control, Operated POS terminals to input orders, split bills and calculate totals
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
- Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances
- Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
- Calculated charges, issued table checks and collected payments from customers
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
RECEPTIONIST
Pro-Clean Car Wash & Detailing
10.2017 - 08.2019
- Greeted visitors, assessed needs and directed to appropriate personnel
- Processed payments and updated accounts to reflect balance changes
- Answered and directed incoming calls using multi-line telephone system
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions
- Maintained daily calendars, set appointments with clients and planned daily office events
- Scheduled and confirmed appointments.
Los Agaves Mexican Grill
07.2016 - 03.2017
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
- Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
Education
Technology
Trinity College of Nursing And Health Sciences
Rock Island, ILDiploma of Medical Assisting - Medical Assisting
Midwest Technical Institute
Moline, IL02.2021
Associate of Arts - Liberal Arts And General Studies
Black Hawk College
Moline, IL12.2015
Skills
- Measure and record vitals
- Medical Terminology knowledge
- Patient positioning
- Customer Interaction
- Sales and Upselling
- Collaborative Environments
- Microsoft Office
Certification
CPR Certified
Bloodborne Pathogen Certified
Cerner and Epic Experience
Working with patient charts, sending prescription refills through this healthcare system, looking up patient results
Timeline
Medical Assistant
Genesis Psychology Associates
01.2023 - 04.2023
Bartender
Corner Tap
08.2021 - Current
Medical Assistant
Genesis Health Group OBGYN
03.2021 - 01.2023
Customer service
Applebee's Neighborhood Grill
08.2019 - 01.2022
RECEPTIONIST
Pro-Clean Car Wash & Detailing
10.2017 - 08.2019
Los Agaves Mexican Grill
07.2016 - 03.2017
Radiology
Technology
Trinity College of Nursing And Health Sciences
Diploma of Medical Assisting - Medical Assisting
Midwest Technical Institute
Associate of Arts - Liberal Arts And General Studies
Black Hawk College
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