Vale Serge

Alamance Regional Medical Center | Burlington, NC

• 2A: Cardiac Telemetry and Progressive Care
• Behavioral Health Unit

Moses Cone Hospital | Greensboro, NC

• 6M: Pediatrics
• 3E: Heart Failure and Medical Surgical Unit
• Pediatric Emergency Room

Duke Hospital | Durham, NC

• 7W CTICU - November 2024

Village of Brookwood | Burlington, NC

• Served as a nanny for multiple families with children who have special needs, varying physical abilities and/or terminal illnesses
• Played games, worked on puzzles, and read books to young children.
• Communicated positively with children and guardians.
• Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.

• Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
• Assisted agents in staying up-to-date with industry trends by conducting research and providing relevant data for consideration in sales strategies.
• Contributed to increased sales revenue by assisting agents in preparing tailored presentations for potential clients.
• Collaborated with fellow assistants to improve overall team performance and share best practices in customer service and sales support.

• Promoted patient safety by monitoring equipment usage and ensuring proper technique during rehabilitation exercises.
• Increased clinic efficiency by maintaining detailed records of patient progress, updating treatment plans as needed.
• Built rapport with patients, establishing trust that facilitated open communication about their goals and concerns during therapy sessions.

• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
• Monitored safety of guests in and around swimming pool.
• Provided friendly customer service to guests and addressed concerns.