Valecia Dupree
Glenn Heights
Summary
Certified health unit coordinator with high focus on patient care and administrative efficiency. Skilled in medical records management, patient scheduling, and communication with healthcare teams. Known for strong collaboration skills, adaptability to changing needs, and achieving results. Reliable and prepared for dynamic healthcare environments.
Highly skilled and enthusiastic professional with more than 30 years of experience managing operations in patient-centric medical offices. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
33
33
years of professional experience
Work History
Certified Health Unit Coordinator
Ut Southwestern Medical Center
08.1992 - Current
- Facilitated effective communication between healthcare teams and patients to enhance care coordination.
- Managed patient records using electronic medical record systems to ensure accuracy and compliance.
- Organized daily schedules for healthcare providers, optimizing workflow efficiency and resource allocation.
- Trained new staff on operational protocols and best practices to promote adherence to standards.
- Implemented process improvements that streamlined administrative tasks, reducing wait times for patients.
- Collaborated with multidisciplinary teams to develop patient-centered care plans tailored to individual needs.
- Supervised health unit operations, ensuring adherence to regulatory guidelines and hospital policies.
- Led initiatives to improve patient satisfaction through enhanced service delivery and responsiveness.
- Enhanced communication between healthcare providers by serving as a liaison for doctors, nurses, and patients.
- Contributed to infection control efforts by maintaining a clean and organized work environment in compliance with safety standards.
- Aided in the training and onboarding of new Health Unit Coordinator staff members by sharing knowledge, providing support, and modeling best practices.
- Ensured accurate billing processes were followed for each patient encounter by verifying insurance information and updating financial records accordingly.
- Maintained patient confidentiality by adhering to HIPAA guidelines and updating patient information in a secure manner.
- Reduced errors in medication administration by accurately transcribing physician orders into the electronic health record system.
- Improved patient care by efficiently managing and organizing medical records, appointments, and admissions.
- Increased patient satisfaction through exceptional customer service skills when addressing inquiries or concerns from patients and their families.
- Communicated with patients, ensuring that medical information was kept private.
- Successfully negotiated client contract renewals to create increased revenue.
Education
High School Diploma -
Texas Success Academy
Dallas, TXSkills
- Health information management
- Electronic medical records
- Patient care coordination
- Regulatory compliance
- HIPAA compliance adherence
- Medical record organization
- Insurance verification processes
- Patient scheduling
- Medical transcription
- Medical billing and coding
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- NAHUC Certified in 2015
- NAHUC member since 2015
Timeline
Certified Health Unit Coordinator
Ut Southwestern Medical Center
08.1992 - Current
High School Diploma -
Texas Success Academy