Valecia Quinn
Johnstown,CO
Summary
Highly motivated professional with 30 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with staff and clients while managing administrative and employees. Demonstrated strengths in budgeting, marketing and inventory management. Applies business acumen and experience while exercising good, decisive judgment to meet and exceed organizational and marketing goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Account Manager
Level Engineering and Architecture
Loveland, CO
04.2024 - Current
- Maintained detailed records of all account activity including sales orders, invoices, payments.
- Resolved client issues in a timely manner while maintaining excellent customer service standards.
- Analyzed market trends to identify new business opportunities for the company.
- Collaborated with internal departments such as marketing, operations, finance. To ensure successful execution of projects and timelines of deliverables.
- Worked directly with engineers and architects in evaluating business strategies for optimal growth opportunities.
- created Vidyard training videos for onboarding of engineers
- Detailed training of CRM for engineers, architects, and headquarters staff.
Customer Relations Specialist
Level Engineering and Architecture
Loveland, CO
03.2023 - Current
- Answered customer inquiries via telephone, email and in person.
- Participated in team meetings to share best practices regarding customer relations management.
- Served as a liaison between customers and internal teams when needed.
- Addressed inquiries from clients and department team members.
Business Owner/Operator
Rosehawk Salon
Longmont, CO
01.2018 - 08.2022
- Started Rosehawk Salon from the ground up. Developing policies and procedures for Hair Salon business.
- Managed operations budgeting, accounts payable, accounts receivable, inventory and payroll.
- Mentored, trained and motivated new hires on sales techniques, customer service procedures and retail goals.
- Vendor management to create marketing strategies and goals.
- Brought Rosehawk Salon up to $270,000 in gross sales, retail sales over $32,000 with 2 employees during a pandemic.
Stylist/Consultant Manager
BeauImage Salon
Longmont, CO
02.2016 - 12.2017
- Supervised front-end of salon, booked appointments, inventoried sales area, and coordinated employee schedules to maximize operations.
- Enhanced team member performance through the use of strategic and tactical approaches, motivational coaching, and training.
- Implemented and enforced policies and procedures by coordinating with company leaders, coaching employees, and overseeing staff activity.
Real Estate Assistant
Laura Chittick
Longmont, CO
02.2016 - 12.2016
- Created and distributed outbound print marketing materials and advertisement copy to promote new properties.
- Scheduled and created staging solutions for listing clients
- Scheduled appointments and office visits, prepared client files and documented case notes.
- Prepared forms needed for real estate transactions, contracts, deeds, closing statements, and leases.
- Organized and maintained systems to track leads coming from social media, website, and other funnels.
- Built and structured input for a monthly newsletter sent out to the entire client base.
Lead Stylist/Manager of Operations
Magnolias Salon And Spa
Winter Park, FL
05.2005 - 12.2015
- Maintained structure of entire salon, staff, and retail. Sales over $1 million and retail sales over $70,000.
- Built and maintained a strong clientele base by portraying a professional image and presenting exceptional services.
- Placed inventory orders, monitored shelf stock and tracked expenses.
- Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections. Over $12,000 a month in sales with a continual 15-18% RTS.
- Handled staff development, budgeting and supply ordering.
Education
Cosmetology -
Orlando VoTech
Orlando08.2003
Associate of Arts -
Winthrop University
Rock Hill, SCSkills
- Sales strategics
- Cost analysis and savings
- Issue resolution
- Task delegation
- Recruiting and hiring
- Employee development
- Policy/program development
- Schedule management
- Supervision and training
- Customer retention
- PPE use
Certification
- Licensed Cosmetologist Colorado - 2016
- Licensed Cosmetologist Florida -1993 - 2015
- Redken Certified Colorist, Redken - 2014
- American Wave Certification- Arrojo - 2018
- HotHeads Extensions - HotHeads -2010
- Coppola Keratin Certification - 2006
Timeline
Senior Account Manager
Level Engineering and Architecture
04.2024 - Current
Customer Relations Specialist
Level Engineering and Architecture
03.2023 - Current
Business Owner/Operator
Rosehawk Salon
01.2018 - 08.2022
Stylist/Consultant Manager
BeauImage Salon
02.2016 - 12.2017
Real Estate Assistant
Laura Chittick
02.2016 - 12.2016
Lead Stylist/Manager of Operations
Magnolias Salon And Spa
05.2005 - 12.2015
Cosmetology -
Orlando VoTech
Associate of Arts -
Winthrop University
- Licensed Cosmetologist Colorado - 2016
- Licensed Cosmetologist Florida -1993 - 2015
- Redken Certified Colorist, Redken - 2014
- American Wave Certification- Arrojo - 2018
- HotHeads Extensions - HotHeads -2010
- Coppola Keratin Certification - 2006
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