Valeisha Maxwell
3736 Shannons Green Way,VA
Summary
With a proven track record at Democracy Federal Credit Union, I enhanced collections efficiency and reduced delinquencies through strategic planning and innovative process automation. My leadership fostered a team adept in risk assessment and customer service management, significantly improving financial reporting and compliance. My approach combines exceptional organization with a goal-oriented focus, driving continuous improvement and client satisfaction.
Overview
21
21
years of professional experience
Work History
Collections Manager
Democracy Federal Credit Union
12.2015 - 06.2024
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Reduced delinquency ratio with proactive account monitoring and timely communication.
- Hired, trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Supervised staff of collectors, monitoring phone calls and letters.
- Worked with legal resources to manage default issues.
- Implemented efficient skip tracing techniques to locate hard-to-reach debtors and expedite the recovery process.
- Successfully implemented new technologies and process automations to encourage continuous improvement.
- Established procedures for collection of past due amounts.
- Maintained compliance with federal, state, and local regulations governing debt collections practices.
- Enhanced team performance through regular training, coaching, and feedback sessions.
- Complied with established internal controls and policies.
- Generated and mailed updated statements monthly and processed demand letters.
- Increased recoveries by negotiating favorable repayment terms for clients and customers.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Created comprehensive reports on collection activities, highlighting key performance indicators and areas for improvement.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Fostered a positive work environment through strong teamwork and open communication, contributing to the overall success of the collections department.
- Developed customized payment plans for clients facing financial hardship, enabling them to fulfill their obligations without undue stress.
- Oversaw daily posting of payments to customer accounts.
- Researched accounts and completed due diligence to resolve collection problems.
- Improved client satisfaction by promptly locating and recovering collateral assets.
- Mitigated legal risks by staying up-to-date on changes in state laws governing repossessions and collections activities.
- Collaborated with cross-functional teams to address accounting issues, resulting in improved resolution times for discrepancies.
- Supported audit preparation and compliance efforts, ensuring accurate documentation of financial transactions.
Collections Supervisor
Navy Federal Credit Union
09.2003 - 05.2015
- Enhanced collections efficiency by implementing and monitoring strategic collections plans.
- Negotiated to collect balance in full.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Supervised and coordinated activities of collections employees attempting to gather monies owed from consumers.
- Scheduled regular team meetings to review goals, analyze results data, discuss challenges faced during the collection process.
- Researched accounts and completed due diligence to resolve collection problems.
- Conducted regular audits of collection practices to maintain accuracy and adherence to industry standards.
- Interviewed and assisted in selection of candidates for collections positions on team of 38.
- Kept high average of performance evaluations.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
- Mitigated potential losses by promptly identifying high-risk accounts requiring escalated collection actions or legal proceedings involvement if necessary.
Education
High School Diploma -
West Potomac High School
Alexandria, VASkills
- Risk assessment capabilities
- Past due balance management
- Customer service management
- Exceptional organization
- Goal-oriented focus
- Attention to detail
- Decision-making
- Account reconciliation
- Credit analysis proficiency
- Audits
- Regulatory compliance
- Report preparation
Accomplishments
Maintained a delinquency ratio of .38% or less.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Collections Manager
Democracy Federal Credit Union
12.2015 - 06.2024
Collections Supervisor
Navy Federal Credit Union
09.2003 - 05.2015
High School Diploma -
West Potomac High School
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