Valelia Seutafili
Juneau
Summary
Dynamic professional with a proven track record at the United States Postal Service, excelling in organizational leadership and customer service. Skilled in records analysis and document preparation, I enhanced team performance and improved customer satisfaction through effective mentorship and timely issue resolution. Committed to driving operational efficiency and fostering professional development.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Lead Clerk Mailing Processing
United State Postal Service
05.2020 - Current
- Mentored junior clerks, providing guidance on best practices and improving overall team performance.
- Improved customer satisfaction by addressing inquiries and resolving issues in a timely manner.
- Managed inventory control for office supplies, reducing costs and ensuring availability of necessary items.
- Assisted with budget preparation and expense tracking, helping the department maintain fiscal responsibility.
Warehouse Clerk
CoreMark
02.2019 - 05.2020
- Kept warehouse up to safety and health regulations at all times.
- Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
- Assisted in training new hires, sharing best practices and knowledge of warehouse operations.
- Provided excellent customer service by addressing inquiries about product availability and shipment status promptly.
Customer Service Technician
LBJ Tropical Medical Center
03.2010 - 02.2019
- Delivered exceptional customer service through clear communication and empathy during challenging situations.
- Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
- Demonstrated exceptional attention to detail when documenting customer interactions and troubleshooting steps taken, leading to more efficient resolutions for future cases.
- Enhanced customer experience with personalized assistance and product recommendations.
Nurse Administrator
Samoa Packing Cannery
01.2008 - 03.2010
- Provided leadership in the development of new nursing programs, ensuring alignment with organizational goals and objectives for healthcare excellence.
- Assembled multidisciplinary committees focused on addressing specific issues such as infection control or workplace safety.
- Evaluated employee performance to identify areas for improvement, providing constructive feedback and opportunities for professional development.
- Streamlined workflow processes, identifying inefficiencies and implementing targeted solutions to reduce bottlenecks in patient care delivery.
Education
High School Diploma -
Tafuna High School
American Samoa06-1996
Skills
- Organizational leadership
- Records analysis
- Document preparation
- Paperwork processing
Certification
Passport Certified, Tacs Certified
Timeline
Lead Clerk Mailing Processing
United State Postal Service
05.2020 - Current
Warehouse Clerk
CoreMark
02.2019 - 05.2020
Customer Service Technician
LBJ Tropical Medical Center
03.2010 - 02.2019
Nurse Administrator
Samoa Packing Cannery
01.2008 - 03.2010
High School Diploma -
Tafuna High School
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