Summary
Overview
Work History
Education
Skills
Timeline
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Valena Crosby

252 Shell Cracker Dr,GA

Summary

Dynamic Lead Operations Manager at Cadence Bank with a proven track record in staff training and development. Enhanced team productivity through effective communication and conflict resolution, resulting in improved customer satisfaction. Skilled in workflow optimization and fostering a collaborative environment, driving operational success and team performance.

Overview

18
18
years of professional experience

Work History

Lead Operations Manager

Cadence Bank
06.2021 - Current
  • Motivated and trained employees to maximize team productivity.
  • Fostered a positive work environment by promoting open communication, teamwork, and mutual respect among team members.
  • Collaborated with cross-functional departments to align operational goals and strategies, ensuring smooth execution of projects.
  • Oversaw resource allocation efficiently to ensure all tasks were completed on time without compromising quality or budgetary constraints.
  • Established clear communication channels within the team for seamless information flow and timely decisionmaking.
  • Mentored team members to develop their skills and reach their full potential, boosting overall team performance.
  • Developed comprehensive training programs for new hires, accelerating their onboarding process and integration into the team dynamic.
  • Improved customer satisfaction by addressing issues promptly and implementing effective resolutions.
  • Streamlined operations by implementing efficient processes and procedures for the team.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.

Commercial Teller

The Heritage Bank
06.2007 - 02.2016
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Ensured compliance with federal banking regulations, completing required reports and audits accurately and on time.
  • Maintained high levels of accuracy by reconciling cash drawers, ensuring proper balancing daily.
  • Streamlined teller operations for increased efficiency through accurate cash handling and recordkeeping.
  • Collaborated with team members to achieve branch goals, maintaining a professional work environment.
  • Exceeded personal sales goals consistently while delivering excellent customer service experiences at the teller line.
  • Reduced transaction errors by maintaining thorough knowledge of bank products, services, policies, and procedures.
  • Handled confidential customer information responsibly, ensuring compliance with privacy regulations and bank policies at all times.
  • Maintained a proactive approach to problem-solving, working closely with branch management and team members to address any challenges or concerns promptly.
  • Conducted regular self-audits to ensure adherence to established internal controls and regulatory requirements within the teller role.
  • Managed risk by adhering to bank policies and procedures, identifying suspicious activity and reporting it promptly.
  • Built strong customer relationships by providing exceptional service and support during transactions.
  • Facilitated smooth account opening processes for new customers while explaining various product offerings tailored to their needs.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Processed customer transactions promptly, minimizing wait times.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Maintained friendly and professional customer interactions.
  • Assisted customers with banking needs and inquiries.
  • Executed wire transfers, stop payments and account transfers.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Referred customers to other banking departments for specialized services.
  • Performed account maintenance by closing out accounts and changing customer addresses.

Education

Graduate Certificate - Theology

FGBI
Export, PA

Skills

  • Staff training and development
  • Health and safety compliance
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Team leadership
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Customer service management
  • Relationship building
  • Phone and email etiquette
  • Microsoft office
  • Documentation and recordkeeping
  • Handling complaints
  • Leadership development
  • Self motivation

Timeline

Lead Operations Manager

Cadence Bank
06.2021 - Current

Commercial Teller

The Heritage Bank
06.2007 - 02.2016

Graduate Certificate - Theology

FGBI

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Valena Crosby