Valencia Abrams
Mobile
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Engagement Specialist
Advocate Aurora Health Care
08.2024 - Current
- Processed insurance verification and authorizations to ensure coverage of services.
- Scheduled appointments for patients using the electronic health records system.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Updated databases with new and modified customer data.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
Shopper
Instacart
Mobile
08.2017 - Current
- Operated as independent contractor.
- Provided excellent customer service by greeting customers warmly and responding to inquiries quickly.
- Ensured timely delivery of grocery orders to enhance customer satisfaction.
Assistant Manager
Security Finance, Financial Services
Mobile
09.2023 - 04.2024
- Monitored customer satisfaction levels through surveys and feedback forms.
- Handled loan applications and processed monthly payments efficiently.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Managed high-volume call lists to contact debtors and secure payments.
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Frontline Specialist
Allstate
01.2021 - 07.2023
- Provided detailed information about policy coverage, limits, and deductibles.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Analyzed coverage details for customer accounts.
- Explored various possibilities and modified records accordingly.
- Skilled at handling various tasks simultaneously using computer and phone.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Call Center Member Service Representative
Hawaii State Federal Credit Union
01.2016 - 01.2017
- Responsible for providing variety of paying and receiving functions
- Assisted members with opening new banking accounts
- Performed specific assigned back office duties
- Submitted loan applications
- Ensured that members were prompted and professionally served
Education
High School Diploma -
John L Leflore High School
Mobile, AL05-2006
Some College (No Degree) -
Strayer University
Herndon, VASkills
- Insurance verification
- Electronic health records
- Customer service
- Database management
- Appointment scheduling
- Call handling
- Customer feedback
- Process improvement
- Conflict resolution
- Time management
- Communication skills
- Interpersonal skills
- Continuous improvement
- Problem solving
- Active listening
Timeline
Engagement Specialist
Advocate Aurora Health Care
08.2024 - Current
Assistant Manager
Security Finance, Financial Services
09.2023 - 04.2024
Frontline Specialist
Allstate
01.2021 - 07.2023
Shopper
Instacart
08.2017 - Current
Call Center Member Service Representative
Hawaii State Federal Credit Union
01.2016 - 01.2017
High School Diploma -
John L Leflore High School
Some College (No Degree) -
Strayer University
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