VALENCIA ABRAMS
Mobile
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
Work History
Shopper
Instacart
Mobile
08.2017 - Current
- Operated as independent contractor.
- Provided excellent customer service by greeting customers warmly and responding to inquiries quickly.
- Ensured timely delivery of grocery orders to enhance customer satisfaction.
Engagement Specialist
Advocate Aurora Health Care
08.2024 - 04.2025
- Processed insurance verification and authorizations to ensure coverage of services.
- Scheduled appointments for patients using the electronic health records system.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Updated databases with new and modified customer data.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
Assistant Manager
Security Finance, Financial Services
Mobile
09.2023 - 04.2024
- Monitored customer satisfaction levels through surveys and feedback forms.
- Handled loan applications and processed monthly payments efficiently.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Managed high-volume call lists to contact debtors and secure payments.
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Frontline Specialist
Allstate
01.2021 - 07.2023
- Provided detailed information about policy coverage, limits, and deductibles.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Analyzed coverage details for customer accounts.
- Explored various possibilities and modified records accordingly.
- Skilled at handling various tasks simultaneously using computer and phone.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Call Center Member Service Representative
Hawaii State Federal Credit Union
01.2016 - 01.2017
- Responsible for providing variety of paying and receiving functions.
- Assisted members with opening new banking accounts.
- Performed specific assigned back office duties.
- Submitted loan applications.
- Ensured that members were prompted and professionally served.
Education
High School Diploma -
John L Leflore High School
Mobile, ALSkills
- Insurance verification
- Electronic health records
- Customer service
- Database management
- Appointment scheduling
- Call handling
- Customer feedback
- Process improvement
- Conflict resolution
- Time management
- Communication skills
- Interpersonal skills
- Continuous improvement
- Problem solving
- Active listening
Timeline
Engagement Specialist
Advocate Aurora Health Care
08.2024 - 04.2025
Assistant Manager
Security Finance, Financial Services
09.2023 - 04.2024
Frontline Specialist
Allstate
01.2021 - 07.2023
Shopper
Instacart
08.2017 - Current
Call Center Member Service Representative
Hawaii State Federal Credit Union
01.2016 - 01.2017
High School Diploma -
John L Leflore High School
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