Valencia Addison
Carson,CA
Summary
Self-motivated personnel possessing 5+ years of experience in human resources field and in-depth knowledge of organizational processes. Proficient in handling payroll, posting job vacancies and providing administrative support to human resource personnel. Successfully partners with other departments to achieve objectives.
Overview
13
13
years of professional experience
Work History
HR Manager
The Lighthouse
06.2016 - 02.2022
- Supervise employee monitoring sites in Los Angeles County and Riverside County ensure that State Guidelines are being followed
- Organized and led staff orientation programs and training to promote collaboration.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Enter tax information into Quickbooks perform a reconciliation at the end of each month against business bank statement to ensure correct balance and that statements and records match
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Hired employees and initiated new hire paperwork process.
- Create and Maintain accurate information into Excel documents
- Community Outreach (social media, creating and displaying banners across the city)
Administrative Assistant
Humble Hearts Academy
08.2014 - 01.2017
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Scheduled office meetings and client appointments for staff teams.
- Assisted coworkers and staff members with special tasks on daily basis.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
Substitute Teacher
California Virtual Academies
12.2021 - Current
- Developed and implemented classroom routines to address varying student needs.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Created lessons and online testing materials to facilitate remote learning.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Graded and evaluated student assignments, papers, and course work.
- Participated in parent teacher conference to discuss developments of students and increase support.
- Planned and implemented integrated lessons to meet national standards.
- Registered student progress and attendance on database to enable tracking history and maintain accurate records.
- Proctor Statewide Testing
Substitute Teacher
Swing Education
08.2019 - 12.2021
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Supervised lunchroom and recess activities.
Area Teacher
Opportunities For Learning
05.2021 - 08.2022
- Assists Teachers, Students, Parents with the enrollment process of July Intersession
- follow up with parents and students via email and/or phone calls regarding registration and enrollment
- enrolled students into classes, ensuring their primary school will accept credits
- Updated grades in google sheets
- Created work samples of student work and uploaded samples into database for compliance
- Monitored/verified attendance and participation
- Assist with transcript creation and delivery to parents and school counselors
- Input student and parent information into google sheets
- Answer chat and emails regularly.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Summer position for Summer 2021 and Summer 2022
Substitute Teacher
Temecula Valley Unified School District
01.2018 - 01.2019
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Supervised lunchroom and recess activities.
Telephone Operator
Nordstrom Regional Offices
11.2011 - 07.2013
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Connected callers with appropriate professional, department, or business.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Operated switchboard and routed incoming calls to appropriate departments.
- Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
Sales Associate
Primetime Shuttle
10.2010 - 11.2011
- Call Center High Volume Inbound calling
- Book shuttles/cars/limousines for customers traveling to and from the airport as well as other major attractions in the Los Angeles and Orange County areas
- Confirm booked reservations
- Make changes or cancel reservations
- Negotiate with Dispatch and Drivers for same-day short- notice pick-up and drop-offs
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Processed debit and credit card and electronic check payments.
- Attended telephone skills and program information training sessions to boost aptitude.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Education
Bachelor's Degree - Digital Media Arts
California State University of Dominguez Hills
Carson, CA05.2016
Skills
- Microsoft Suite
- Adobe Acrobat
- Quickbooks Intermediate Level
- Google Suite
- HTML
- JavaScript
- CSS
- C
- Community Outreach
- ADP Workforce Now
Timeline
Substitute Teacher
California Virtual Academies
12.2021 - Current
Area Teacher
Opportunities For Learning
05.2021 - 08.2022
Substitute Teacher
Swing Education
08.2019 - 12.2021
Substitute Teacher
Temecula Valley Unified School District
01.2018 - 01.2019
HR Manager
The Lighthouse
06.2016 - 02.2022
Administrative Assistant
Humble Hearts Academy
08.2014 - 01.2017
Telephone Operator
Nordstrom Regional Offices
11.2011 - 07.2013
Sales Associate
Primetime Shuttle
10.2010 - 11.2011
Bachelor's Degree - Digital Media Arts
California State University of Dominguez Hills
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